Technology Engineer/Administrator (Dit) - Database Administration Support - Infrastructure Division

Salary : $63,229.00 - $126,457.00 Annually
Location : Richmond, VA
Job Type: Full-Time
Job Number: 20M00000023
Department: Information Technology
Opening Date: 01/10/2024
Closing Date: 1/26/2024 11:59 PM Eastern
Description
The City of Richmond Department of Information Technology is seeking to fill two (2) Technology Engineer/Administrators - Applications positions. Incumbents perform work as a technology engineers or systems operations administrators and are considered designated subject matter experts. Incumbents perform skilled assessment and troubleshooting of user issues, and solve computer, application, and network issues.
Duties include but are not limited to

• Configuring and troubleshooting
• Completing tickets in focus area
• Researching and resolving issues
• Conducting various project and program maintenance and updates
• Ensuring program requirements are met
• Preparing, developing, and maintaining necessary documentation and reports; presenting information as necessary; attending and providing input/advice at meetings as necessary
• Providing support in area of focus to users as necessary
• Serving as a technical expert in situations where customers seek platform guidance
• Collaborating with internal and external customers and resources
• Contributing and support multiple concurrent projects
• Contributing towards the installation, configuration, and troubleshooting of all networking systems whether new or legacy
• Providing status reports and project updates as required to leadership
• Conducting strategy meetings and "white boarding" sessions to facilitate solutions
• Developing trend analysis and reporting documentation geared towards remediation efforts.
• Providing technical support and analyses either in-person or remotely
• Managing and completing tasks assigned, in response to various requests including help desk calls; repairs equipment, hardware, and software; processing purchase requests; communicating to users and logs all resolutions
• Researching, deploying, diagnosing, and troubleshooting issues
• resolving or assigning to the next level if needed
• Monitoring network production environment; using tools to monitor network status
• Providing day-to-day operations for desktop Technician/automation tasks
• Troubleshooting, repairing, and completing preventive maintenance of all business PCs, servers, printers, and Mobile Device Management - MDM
• Updating and maintaining the SOPs to support desktop Technician/automation
• Providing timely service and resolution of service requests and incidents in accordance with the SLAs
• Building, imaging, updating, maintaining, and securing enterprise endpoints
• Ensuring all baseline configurations across endpoints are done securely with Security Technical Implementation Guides compliance in accordance with city mandates
• Ensuring appropriate testing of desktop packages is completed prior to deployment
• Troubleshooting and make recommendations for remediation of security or functionality issues in the desktop image
• Performing patches in accordance with city authorized timelines
• Coordinating resolution of desktop incidents and issuing to the appropriate Desktop Support team (e.g., Helpdesk, Data Center Operations, etc.)
• Ensuring all service requests and issues are tracked and documented
• Recommending and implementing technology, knowledge management, and processes that improve the effectiveness of desktop engineering/automation
• Identifying problematic trends and patterns and recommending solutions
• Documenting desktop system configuration, network configuration, and inventory of software to be supported
• Providing training and knowledge transfer as required
• Researching, evaluating, and recommending hardware and software products based upon factors such as current trends and developments in technology cost effectiveness, existing capacity, and integration with the desired environment.

Incumbents serves as an Essential employee, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather
The incumbent in this position is required to serve on-call 24 hours/7 days a week to provide leadership for the support and resolution of problems for critical systems and applications within the assigned City of Richmond portfolio.
Qualifications, Special Certifications and Licenses
QUALIFICATIONS, SPECIAL CERTIFICATIONS AND LICENSES

• Considerable knowledge in area of focus such as Ethernet, Cisco network, wireless network, backup and disaster recovery management, IT architecture, telephony knowledge, TOGAF, BICSI wiring standards, and IT infrastructure library
• Change management
• Microsoft Office Suite (e.g. Word, Excel, PowerPoint, etc.), Microsoft Active Directory, and Skype
• Electronic databases and related software applications used in area of focus (such as Oracle DBMS, MS SQL DBMS, Unis/Linux systems, RedHat Enterprise, and communications management system databases)
• employee management
• Various technologies in area of focus (such as storage, backup, and restoration)
• License management
• Project management
• Technical documentation.
• Demonstrated skills in administering various programs and applications in area of focus
• Advising customers on area of focus
• Analyzing, planning, installing, testing, tracking, implementing, documenting, fixing, and tuning software and hardware systems
• Communicating with and supporting various internal and external departments;
• Designing, configuring, deploying, troubleshooting, administering, and maintaining system and devices
• Determining security requests' viability
• Diagnosing, researching, and resolving issues in area of focus
• Ensuring project and work documentation and processes are completely accurate, on time, and stored properly
• Demonstrated abilities in analyzing; thinking critically
• Paying attention to detail
• Solving problems
• Organizing
• Planning
• Managing time effectively
• Prioritizing
• Contributing to and supporting multiple projects simultaneously.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in computer science or related field
• Two years of journey-level professional systems and network engineering experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• None required

PREFERRED TRAINING AND EXPERIENCE:

• The ideal candidate will have knowledge of Windows Operating Systems, and Microsoft office products as well as excellent troubleshooting and performance analysis skills while working with varying audiences from highly technical engineers, to developers and architects.
• Technical writing skills; create technical content including Knowledge Base articles, white papers, training documents. Must be able to demonstrate aptitude for providing exceptional customer service.
• The preferred candidate will have a minimum of desktop support experience, advance experience working with Windows 7, 8.1, and 10 images.

Familiarity with following:

• Standardized Change Control Process
• Performing end user training
• Developing training documentation for hands-on tasks
• Conducting strategic evaluations for new initiative.

Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans-We are an Official V3 Certified Company.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02
5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03
Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

04
Are you available and willing to work on call work hours to include evenings, weekends, and holidays?

• Yes
• No

05
Which answer best describes your highest level of education?

• High School Diploma/GED
• Some college
• Associate's Degree
• Bachelor's Degree
• Master's/Advanced Degree
• None of the above

06
Which best describes your years of experience working in Information Technology?

• Less than two years of experience
• Two to five years of experience
• More than five years of experience

07
How many years of experience do you have administering Oracle databases on multiple platforms?

• Less than two years of experience
• Two to five years of experience
• More than five years of experience

08
How many years of experience do you have administering SQL databases on multiple platforms?

• Less than two years of experience
• Two to five years of experience
• More than five years of experience

09
How many years of experience do you have configuring Autosys job scheduler and Cron job management?

• Less than two years of experience
• Two to five years of experience
• More than five years of experience

10
How many years of experience do you have configuring UNIX operating systems to work with Oracle databases?

• Less than two years of experience
• Two to five years of experience
• More than five years of experience

11
How many years of experience do you have configuring Windows based operating systems to work with SQL databases?

• Less than two years of experience
• Two to five years of experience
• More than five years of experience

12
How many years of experience do you have developing training documentation for hands-on tasks?

• Less than two years of experience
• Two to five years of experience
• More than five years of experience

13
How many years of experience do you have administering MySQL?

• Less than two years of experience
• Two to five years of experience
• More than five years of experience

14
How many years of experience do you have using industry standard database monitoring tools?

• Less than two years of experience
• Two to five years of experience
• More than five years of experience

15
What is your experience level with SQLs Max Virtualization?

• Beginner experience
• Intermediate experience
• Advanced experience
• No experience

16
Do you have experience with the Oracle Database Appliance?

• Yes
• No

17
How has your education, training and experience prepared you for this opportunity?
Required Question