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SalaryJob Description:
*$1000 Sign on Bonus*
Schedule: Monday - Friday 8:30am -5:00pm
Pay Range: $23/hr-$25/hr
Paid Vacation / Sick Time / 7 paid Holidays
Free Meal each shift
What will I do every day?
Education/Experience/Training
What’s in it for me? (Great Question!)
All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check
The Technology Concierge @ The Cardinal at North Hills is responsible for the daily on-site community support of technology needs to enhance the resident experience. This role will provide administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs. Supports the Community Management Team to meet the community’s service standards for residents.
*$1000 Sign on Bonus*
Schedule: Monday - Friday 8:30am -5:00pm
Pay Range: $23/hr-$25/hr
Paid Vacation / Sick Time / 7 paid Holidays
Excellent - Medical / Dental / Vision Benefits
Free Meal each shift
What will I do every day?
- Serve as first point of IT contact for residents.
- Monitor residents’ technology needs and requests and respond in a timely manner.
- Manage the process for the intake of technology requests from residents, as well as tracking/ completion of requests and reporting to measure effectiveness and timeliness of response.
- Coordinate programs related to the interests and needs of the current residents and the surrounding community at-large.
- Teach and instruct classes with patience and at the appropriate level.
- Communicate with Service Desk for knowledge sharing and training.
- Develop and maintain effective relationships and two-way communication with residents and families.
- Look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs.
- Support open and honest communication with and between all residents and associates.
- Model high standards of personal appearance and grooming, which includes wearing a name tag when working.
- Look for ways to reduce costs and create efficiency on a daily basis.
- Ensure regulatory compliance and report any issues or concerns immediately.
- Comply at all times with Kisco standards and regulations to encourage safe and efficient property operations.
- Assist with daily IT needs when required.
- May be asked to troubleshoot and assist with associate IT needs on occasion.
- Perform other duties and tasks as assigned or required by the Supervisor.
Education/Experience/Training
- Outstanding customer service experience is required.
- Experience as a Desktop Support Analyst/Specialist.
- Experience trouble shooting for various technical applications.
- Solid understanding of hardware and software issues within a managed device environment.
- Demonstrate an active interest in learning new skills and certifications.
- Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet- based and custom applications.
- Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed.
What’s in it for me? (Great Question!)
- Competitive Hourly rate
- Healthcare Benefits including Vision & Dental
- Matching 401k
- Paid Time Off
- Rewards and Bonus Opportunities
- Continuous Training and Growth Opportunities
What do we do?
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.
All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check
Kisco Senior Living is an Equal Opportunity Employer
