Concierge Specialist - Weekends 8 Am To 8 Pm

Position: Concierge Specialist

Reports to: Lead Concierge

FLSA Status: Non-Exempt

OUR MISSION: To provide an extraordinary level of hospitality and deliver five-star quality care within the elegant setting of our independent living resort, our goal is to ensure a professional and fulfilling experience for every resident, setting a new standard for luxury living.

Position Summary: A customer-focused and dynamic individual for a Concierge Specialist at Symphony Park. This position is pivotal in providing excellent service and creating memorable experiences for our residents and guests. The concierge role at Symphony Park upholds a high standard, serving as the primary point of contact for all residents and guests.

Essential Job Functions:

• Serve as a Concierge Specialist, managing the concierge desk and its daily operations.
• Provide guidance and assistance to both residents and guests, ensuring the delivery of exceptional service.
• Facilitate all resident service requests including but not limited to maintenance, housekeeping, transportation, dining reservation, salon and spa, events, activities, and group fitness.
• Gain and utilize in-depth knowledge of the resident communication and engagement platform, assisting residents in navigating the platform, and making requests on the resident’s behalf.
• Ensure adequate coverage of the concierge desk.
• Answer all phone calls promptly and in a professional manner and redirect phone calls to the appropriate departments, as necessary.
• Function as an extension of the sales team when necessary, providing direction and information to potential residents.
• Address resident and guest concerns and resolve issues promptly and professionally with the lead concierge, escalating to the Executive Director or General Manager as needed.
• Perform other duties as assigned, consistent with the position.
• Manage unexpected situations or emergencies with calmness and professionalism.
• When the need arises, maintain a flexible schedule to maintain concierge coverage. This may include shifts Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday between the hours of 8:00am and 8:00pm.

Experience Qualifications & Skills:

• Proven experience in concierge services, preferably in a hospitality or senior living setting.
• High school diploma or equivalent; further education in hospitality or related field is a plus.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and other relevant software.
• Ability to work in a fast-paced environment and manage multiple tasks.

Physical Demands:

• Walk/Stand – must be able to continuously walk and stand
• Environment Condition – must be able to perform work both inside and outside
• Sit – sit infrequently
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis, may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck while, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
• Sensory Vision – must be able to read clearly with or without corrective lenses
• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.

EMPLOYEE ACKNOWLEDGEMENT:

This job description is intended as a summary of the primary responsibilities of, and qualifications for, this position. The job description is not intended to be inclusive of all duties an individual might be asked to perform or of all qualifications that may be required either now or in the future. Symphony Park reserves the right to revise the duties set forth in this job description at its discretion. By signing below, I acknowledge that I have received this job description. My signature further acknowledges that I have reviewed this job description and understand that I have the individual and joint responsibility to fulfill all the essential duties listed on a consistent and ongoing basis. By signing below, I understand that there is no oral or implied contract of employment at Symphony Park and this job description does not constitute an employment contract. I also understand that my employment is at will and can be terminated with or without notice at any time at the discretion of either Symphony Park or in accordance with applicable law.