Technology Assistant

Position Details
Position Information
Job Type
Student
Position Title
Technology Assistant
Purpose or role of this position at Morehouse
Under general supervision of ITS management, the student employee will perform a variety of duties as necessary to support faculty, staff, and students with their use of technology and software on campus.
Duties and Responsibilities

• Provide quality customer support to all users of campus technology
• Support customers over the phone and/or face-to-face
• Communicate technical information to non-technical customers, verbally and in writing
• Troubleshoot and provide solutions for a wide range of computing issues and end user issues, for both campus-owned and customer-owned systems
• Install desktop computers, software, peripherals, printers, and other technology solutions
• Troubleshoot and resolve basic network and telecommunication issues
• Some lifting and moving of computer and network equipment
• Perform other duties as assigned

Position Description
Work-Study
Office Location
On Campus
Position Accessibility
In the office
Position Availability
Fall, Spring, Summer
Select the days that are available for students to work and put the hours that are available for students to work (examples 9am-5pm, 9am-12pm & 4pm-6pm)
Monday - 9am-5pm, Tuesday - 9am-5pm, Wednesday - 9am-5pm, Thursday - 9am-5pm, Friday - 9am-5pm
General Qualifications

• Excellent verbal and written communication, customer service, and troubleshooting skills (customer service and/or tech support experience preferred)
• Self-motivated fast learner and self-starter willing to research problems and work independently
• Time management and organization skills
• Be able to lift up to 35 pounds
• Be able to pay attention to detail
• Be in good academic standing
• Enrolled in at least 6 credit hours
• Be able to work 10-20 hours per week

Specific Qualifications

• Basic technical knowledge of Windows and Mac operating systems and applications
• Basic knowledge of Microsoft Office, particularly Outlook configuration
• Basic hardware knowledge for personal computers and printers
• Ability to setup, instruct and troubleshoot Zoom conferencing
• Ability to review and implement solutions from documentation, user guides and knowledge base articles
• Experience working with Audio/Visual equipment is a plus
• Knowledge of networking concepts and/or VOIP phone systems is a plus
• Enrollment in Computer Science or Software Engineering majors are a plus

Position Classification & Hourly Pay Rate
Level 3 - $11.00 per hour
Employer (Company's Name)
Morehouse College
Address Line 1
830 Westview Dr Sw
Address Line 2
City
Atlanta
State
GA
Zip Code
30314
Department
Information Technology Services
Department's Building and Office Number
Sale Hall Suite 001
Supervisor Name
Ken White
Supervisor's Work Phone Number
470-639-0775
Supervisor's Work Email
ken.white@morehouse.edu
Posting Detail Information
Posting Number
Job Open Date
09/21/2022
Job Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link for Postings
https://morehouse.peopleadmin.com/postings/5228