Technician, Audio Visual - Entertainment

Our Culture:

At Resorts World Las Vegas, our culture is “YOU”. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.

Primary Job Duties: – Includes but is not limited to:

• Support tower guestrooms and suite technology systems which include room controls, digital audio systems, architectural lighting systems, IPTV systems, IP Phone systems, drapes, HVAC, and networks. Perform fault isolation and repair of the complete room technology package.
• Perform room calls to investigate guest complaints and provide resolution to reported problems.
• Install, maintain, program, operate, and strike A/V systems within the various resort venues. To include installed systems, and temporary systems on an as needed basis.
• Ensure equipment is installed according to designated layout.
• Diagnose and correct AV system problems.
• Send in equipment for repairs as needed.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

• At least three years of experience in audio, video, computers, or lighting on installed systems and/or live events.
• Working knowledge of troubleshooting skills with room control, architectural lighting, Digital Audio, and IPTV systems.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Must be at least 21 years of age.

• Control 4, Q-SYS, and Crestron Certifications or have working experience supporting Control 4, Q-SYS, and Creston systems.
• Working knowledge with architectural and/ or live sound, lighting, or video systems.

• Bachelor's degree or equivalent experience.
• Must be 21 years of age.

• Previous experience working in a large, luxury resort setting.

• Proof of eligibility to work in the United States.
• Position required licenses.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.