Address
Form of workAlkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 17.5M users.
As a remote-first company, this position can sit in Plano, TX or remote in the US.
Position Overview:
Are you a fit? Alkami is looking to hire a Technical Writer with Fintech and SaaS experience, to be an integral part of the Technical Writing team and report to the Manager of Technical Writing.
The ideal candidate will possess strong technical writing skills, be very comfortable interacting and collaborating with colleagues, be highly professional and organized, and be able to deliver high-quality written deliverables under tight deadlines in a fast-moving, Agile software development environment.
Attention to detail comes naturally to this person who will ensure all content provides clarity and accuracy, conveys the proper voice, and aligns with our style guide. The selected person will recognize the value of relationships, develop and nurture his or her own professional relationships with a broad spectrum of people from across the organization, and be able to successfully influence others when needed.
You will produce accurate and timely documentation that contributes to the overall success of our products. You will join a team that works collaboratively with developers, quality engineers, training and development specialists, product managers, and usability experts to make our products easier to understand and use.
Key Responsibilities & Duties:
- Develop and maintain comprehensive documentation that meets organizational standards including templates and style guides.
- Get a deep understanding of your teams’ products and features.
- Show initiative and collaborate with SMEs to ensure that documentation deliverables (product guides, release notes, roadmap, and technical guides) are written with accuracy.
- Translate complex product information into clear, concise, and accurate content for both technical and non-technical users.
- Work in Google Docs and (future) a CMS.
- Capture screenshots and modify them using SnagIt.
- Create effective graphics, flow charts, and diagrams for inclusion in documentation.
- As a tenacious problem solver, you’ll manage projects and achieve goals in creative and effective ways.
- Write technical content focused on driving customer success and enablement.
- Work in an Agile environment with frequent release cycles.
- Collaborate with product managers to identify areas of improvement and map out a strategy for success
- Publish documents to our client portal.
Qualifications:
- B.A. degree in writing, journalism, or technical writing or equivalent work experience
- 5+ years work experience in technical writing at the enterprise level, including collaborative writing experience
- SaaS and Fintech Industry experience
- Curious and voracious learner, flexibility to adapt in a dynamic environment
- Ability to multi-task and manage simultaneous priorities (project management skills)
- Experienced at editing and peer reviews
- Comfortable working with Google Docs and with the Google developer style guide
- Competency in Atlassian software development and collaboration tools, with a comprehensive knowledge of how to work, query, and filter in Jira, and how to document in Confluence, including building templates.
Desired Skills:
- Fraud and Security experience
- Familiarity with Agile methodologies
- Experience with API and SDK documentation
- Familiarity with CMS management
- Your choice of expertise with either a Windows laptop or an Apple laptop
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401k with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. [69,200 - 103,800]
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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