Address
Form of workDuties:
GIS GEMINI Program is seeking for Level II/III Technical Writers specialized/experienced in creating/developing documentation for IT Infrastructure Implementation/Transformation and/or IT Process/Service Management Implementation/Optimization. The first full time engagement period covers Feb/Mar to July 2015.
Major Accountabilities
Key: Technical writer with experience in ITILv3 best practice. Must have the ability to create, assimilate, and convey technical material in a concise and effective manner.
Create and develop documentation as per the projects requirements.
Assist in planning, creating and developing various manuals, training materials, instruction guides and other technical documentations.
Participate in IT infrastructure/process/service design meetings with relevant SMEs (Subject Matter Experts).
Gather all relevant IT infrastructure/process/service and support information from relevant SMEs.
Incorporate all information into required IT infrastructure/process/service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
Assimilate knowledge during discovery and collaborate with senior management to assess current IT infrastructure/processes/services and define/document improvements in line with ITIL v3 standard.
Assist in identification of discrepancies/gaps in current IT infrastructure/processes/services and deliverables.
Review and edit technical writing by other team members to maintain clarity, consistency, and quality.
Deliver final versions of the materials and submit to document control for release.
Maintain project and task plans and assignments.
Adhere to all departmental policies, procedures, standards, and document templates where applicable.
Skills: Role Requirements
Fluent in English oral and written, German nice to have
Excellent in technical English.
Excellent technical documentation skills.
5+ years previous experience in writing technical documentation for IT infrastructure and process/service management.
Experience in ITILv3 best practice required.
Client or Pharma experience together with a good understanding of processes/organization etc. is a true asset.
Good understanding of GxP and 21CFR part 11 requirements, preferably in Pharma Industry.
Experience with MS Office Tools, MS SharePoint and MS Project.
Team work in a challenging IT environment.
Ability to work in an international as well as multicultural environment.
Good verbal communication skills.
Ability to translate complex concepts into user-friendly, clear, concise information for the end user.
Good illustration skills.
Flexibility and experience in prioritizing tasks.
Ability to deal with variable workload.
Ability to achieve goals and resolve issues.
Competencies:
1)Ability to work in a team environment 2)Good written communication skills in relation to technical documentation Understands the Impact of Customer Satisfaction: Values the importance of customer satisfaction and understands how one's actions impact customer satisfaction. Gauges how quality/reliability/timeliness affect the customer's work/issues and their perception of ResCap. Communications demonstrate concern and interest in the customer's problems and needs. Written communications are coherent and accurate. Communicates frequently with the customer about the status of activities. Promotes team cooperation and supports team decisions even if different from own views. Applies new technical approaches to best resolve customer problems. Keeps current with new approaches in the field. Considers cost of various business actions or alternatives in determining customer solutions. Understands the customers of the IT organization and demonstrates a clear commitment to their satisfaction. Understands how to work flexibly within organizational policies/procedures. Breaks down a problem into smaller parts. Makes multiple causal links: Several potential causes or events, several consequences of actions, or multiple-part chains of events (A leads to B leads to C leads to D). Analyzes relationships among several parts of a problem or situation. Anticipates obstacles and thinks ahead about next steps.
GIS GEMINI Program is seeking for Level II/III Technical Writers specialized/experienced in creating/developing documentation for IT Infrastructure Implementation/Transformation and/or IT Process/Service Management Implementation/Optimization. The first full time engagement period covers Feb/Mar to July 2015.
Major Accountabilities
Key: Technical writer with experience in ITILv3 best practice. Must have the ability to create, assimilate, and convey technical material in a concise and effective manner.
Create and develop documentation as per the projects requirements.
Assist in planning, creating and developing various manuals, training materials, instruction guides and other technical documentations.
Participate in IT infrastructure/process/service design meetings with relevant SMEs (Subject Matter Experts).
Gather all relevant IT infrastructure/process/service and support information from relevant SMEs.
Incorporate all information into required IT infrastructure/process/service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
Assimilate knowledge during discovery and collaborate with senior management to assess current IT infrastructure/processes/services and define/document improvements in line with ITIL v3 standard.
Assist in identification of discrepancies/gaps in current IT infrastructure/processes/services and deliverables.
Review and edit technical writing by other team members to maintain clarity, consistency, and quality.
Deliver final versions of the materials and submit to document control for release.
Maintain project and task plans and assignments.
Adhere to all departmental policies, procedures, standards, and document templates where applicable.
Skills: Role Requirements
Fluent in English oral and written, German nice to have
Excellent in technical English.
Excellent technical documentation skills.
5+ years previous experience in writing technical documentation for IT infrastructure and process/service management.
Experience in ITILv3 best practice required.
Client or Pharma experience together with a good understanding of processes/organization etc. is a true asset.
Good understanding of GxP and 21CFR part 11 requirements, preferably in Pharma Industry.
Experience with MS Office Tools, MS SharePoint and MS Project.
Team work in a challenging IT environment.
Ability to work in an international as well as multicultural environment.
Good verbal communication skills.
Ability to translate complex concepts into user-friendly, clear, concise information for the end user.
Good illustration skills.
Flexibility and experience in prioritizing tasks.
Ability to deal with variable workload.
Ability to achieve goals and resolve issues.
Competencies:
1)Ability to work in a team environment 2)Good written communication skills in relation to technical documentation Understands the Impact of Customer Satisfaction: Values the importance of customer satisfaction and understands how one's actions impact customer satisfaction. Gauges how quality/reliability/timeliness affect the customer's work/issues and their perception of ResCap. Communications demonstrate concern and interest in the customer's problems and needs. Written communications are coherent and accurate. Communicates frequently with the customer about the status of activities. Promotes team cooperation and supports team decisions even if different from own views. Applies new technical approaches to best resolve customer problems. Keeps current with new approaches in the field. Considers cost of various business actions or alternatives in determining customer solutions. Understands the customers of the IT organization and demonstrates a clear commitment to their satisfaction. Understands how to work flexibly within organizational policies/procedures. Breaks down a problem into smaller parts. Makes multiple causal links: Several potential causes or events, several consequences of actions, or multiple-part chains of events (A leads to B leads to C leads to D). Analyzes relationships among several parts of a problem or situation. Anticipates obstacles and thinks ahead about next steps.
