Address
Form of work
SalaryLocation: Remote
3 writing samples required
Hanwha Vision America is seeking a skilled Technical Writer focusing on the security industry to join our team. The ideal candidate will possess strong communication skills, a deep understanding of security technologies such as IP cameras, NVRs, and VMS software, and a proven track record of creating clear and concise how-to guides for users of varying experience levels. Reporting to the Knowledge Manager, the Technical Writer will be crucial in ensuring our products are accompanied by comprehensive and user-friendly documentation.
Duties/Responsibilities
- Develop clear and comprehensive how-to guides, user manuals, and technical documentation for our security products, including IP cameras, NVRs, and VMS software.
- Translate complex technical concepts into simple, easy-to-understand instructions for users of all experience levels.
- Collaborate with subject matter experts to gather information and ensure the accuracy of technical content.
- Edit and proofread documentation to ensure accuracy, consistency, and adherence to company standards.
- Work closely with cross-functional teams, including product development, customer support, and quality assurance, to gather information and ensure documentation meets the needs of end users.
- Respond promptly to feedback and update documentation accordingly to address user needs and improve overall usability.
- Stay abreast of products, best practices, and emerging technologies to ensure documentation remains relevant and up-to-date.
Education & Experience
- Possess 3-5 years of experience in the security industry, with a strong understanding of IP cameras, NVRs, and VMS software.
- Proven ability to create clear, concise, and user-friendly technical documentation.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to adhere to deadlines.
- Proficiency in Microsoft Office Suite and documentation tools
- Experience in Zendesk, Service Now, or other Ticketing Systems
