Technical Support Specialist

Who We Are:

Elm Street Technology is a leader in real-estate technology providing helpful tools for real estate agents, brokers, and their clients. The Technical Support Specialist role is for IDX Broker - an Elm Street Technology company based in Eugene, Oregon. This team is a collaborative, knowledgeable and fun-loving group of people. If you're looking to start or continue your career in tech where your skills and interests have room to grow, this opportunity is for you!

Who You Are:

You are tech-savvy, curious, and collaborative. You like knowing how things work and problem solving. You enjoy working with and contributing to a team. You are empathetic and enjoy helping others . You are looking for a place to learn and grow where success is celebrated and failure is treated as a learning experience. If this sounds like you, we want to meet you!

Essential Duties and Responsibilities of a Technical Support Specialist

• Manage and own ongoing communication from user initiated requests.
• Consistently make sound, thoughtful decisions toward agreed upon personal, company, and departmental/team objectives and goals.
• Provide customers with ongoing user education and assist with new client onboarding.
• Be a team player, acting collaboratively to problem solve client issues, while also working independently through day-to-day work.

Where? When? How much?

• The office location for the Technical Support Specialist position is in Eugene, Oregon. Training is in office, with a hybrid schedule post-training.
• This is a full-time position, 40 hours per week, with 8 hour shifts Monday through Friday between 6AM-5PM PST.
• The starting salary range is $38,000-$45,000 per year depending on experience.

Why work with us?

• A full suite of benefits choices to fit your needs: Medical, Dental, Vision, Group Life, Long- and Short-Term Disability, Health Savings Accounts with a company match, Flexible Spending Accounts, Parental Leave, etc.
• Generous 401(k) plan: Earn a 50% company match on your contribution
• Recharge: 80 hours vacation + 60 hours discretionary/sick time = 140 hours of PTO to start with PLUS 10 company-wide paid holidays. Earn more PTO at your 2 year anniversary and beyond.
• Fitness Reimbursement

Preferred Qualifications of a Technical Support Specialist

• Must be tech savvy - bonus points for experience with developer tools, WordPress, and other website builders
• Working knowledge of HTML and CSS
• Experience in a SAAS support environment
• Excellent communication skills; ability to organize and present technical material in an easily understood manner both verbally and written.
• High energy, positive attitude, with the ability to think creatively on their feet and handle multiple priorities.

Don?t hesitate to apply if this role intrigues you, but you don?t feel like you fit every preferred qualification - we know that sometimes the most qualified candidate is more than just their resume, and skills can be taught!