Technical Support Specialist Ii

Job Description
This is an on-site position in Hillsboro, OR.
When you join us at Thermo Fisher Scientific, you'll be part of hard working team that shares your passion for exploration and discovery. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Within the Materials and Structural Analysis Division (MSD), we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The Semiconductor business unit manufactures, and supports a broad range of high-performance microscopy workflows on wafers and single chips that provide images and answers in the micro-, nano-, and picometer scales. We combine hardware and software expertise in electron and ion microscopy with deep application knowledge in electronics markets and our worldwide Electron Microscopy employees are dedicated to our customers' pursuit of discovery and resolution to global challenges.
How will you make an impact?
The Technical Support Engineer supports the installation, uptime and repair of equipment and systems. This includes working with NPD (New Product Development), Applications and OE (Operations Engineering) on new and existing product developments, development of sophisticated solving methods and leading product and process improvements.
What will you do?

• Partner closely with the field service team to quickly diagnose and repair assigned product lines.
• Partner with Marketing, NPD, Applications and OE in developing technology roadmaps, to bring in the service related requirements and to sustain support through the life of the system.
  
  • Influence and drive MTTR, MTBF
  • Define service tools, repair and installation work instructions
  • Define spares parts (including consumables) and associated work instructions
  • Define all diagnostic and test procedures required for support of systems
• Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.
• Gives primary input or develops troubleshooting documentation. Validates service documentation and software.

How will you get here?

• Educational requirement is a high school diploma or equivalent military training; Bachelor's degree in Applied Physics, Electronics, or Electro-Mechanics preferred

• Requires 2+ years' experience with service and/or manufacturing in high-tech industry or laboratory.

• Comfortable in working with analytical equipment.
• All-around technical knowledge and practical skills Multidisciplinary trouble shooting skills.
• Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan) or related semiconductor equipment.
• Preferably experience with TEM or SEM.

Knowledge, Skills, Abilities

• Strong technical writing skills.

• Working with demanding customers and understands the importance of customer relations.
• Self-starter who is also highly productive.
• Project leader skills.
• Traveling (20% - 40% of working time).
• Must have a business proficiency in English (verbal and written)
• Other language skills are an asset.

At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Compensation and Benefits
The hourly pay range estimated for this position based in Oregon is $28.84-$43.27.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards