Technical Support Specialist

Technical Support Specialist

BCforward is currently seeking a highly motivated Technical Support Specialist for an opportunity in Boise, ID

Position Title: Technical Support Specialist

Location: Boise, ID

Anticipated Start Date: 18th April

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24 + months contract + renewable

Job Type: [FULL TIME (>%3D40 HRS WEEKLY) [CONTRACT], [ONSITE]

Pay Range: $24-$25/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.
• We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc.
• This is not an entry level position and requires 2+ years of applicable experience.
• Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
• Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.
• Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.
• Prior experience within a care center / remote support center managing service events via a ticketing system.
• Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
• Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.

Job Description:

• We are seeking a Technical Support Specialist with a proven track record of delivering excellent customer service.
• This position is fast paced managing inbound technical customer & reseller service events (phone calls, chat, email).
• You will be supporting commercial high-end printers & technologies which may include one or more product lines (HP PageWide XL, HP Latex, UV products).
• This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.
• We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 220825 when responding to this ad.

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