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Form of workACRE is a global leader in the delivery of integrated, intelligent technologies, and services. We have played an instrumental role in development and implementation of security technology initiatives on a global scale.
We are seeking a hands-on Technical Support Specialist in Plano, TX. In this role, you will provide services to our customers with Tier 1 Help Desk pre and post sales Technical Support, system troubleshooting, and RMA diagnosis. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude. The ideal candidate will have strong customer service and technical skills.
Additional responsibilities include:
- Identify customers' request via phone or email.
- Understand question/problem and identify responsible party.
- Create service cases and work orders.
- Assist with product installation and initial troubleshooting, including software, network, and hardware issues.
- Provide Tier 1 technical product support, involving Windows-based servers, network switches and application software.
- Research and provide accurate and complete information by using the provided methods/tools.
- Maintain strong customer service focus and successfully interact with customers.
To qualify for this great opportunity, you should have:
- 5 or more years of Help Desk or IT support experience.
- Associates or Bachelors degree in an IT related field.
- Strong PC hardware and software experience (build, repair, and troubleshooting issues).
- Extreme attention to detail, organized, and accurate with effective problem-solving skills.
- Excellent knowledge of Microsoft operating systems (Windows 10, Windows Servers).
- Familiarity with fiber and/or IP surveillance video management software and/or IP cameras - a plus!
- CompTIA IT and/or CCNA certification a plus.
Come join a growing company that is committed to their employees as well as to continuous process improvement. This is an excellent opportunity and offers a competitive compensation package, medical insurance package, 401K plan with company match, and a flexible work environment.
If you have the required experience and qualifications, please apply online today!
Employer is EOE/M/F/D/V. Please no third party candidates or phone calls. Relocation is not available. #ZR
