Technical Support Specialist

Title: Technical Support Representative II

Location: Remote

Duration: 3+ Months

RATE: $20/Hr on W2

Required Skills :

• Customer-obsessed, with a passion for delivering the best possible customer experience
• Collaborative communication, organization, prioritization, and time management
• Proven problem-solving and analytical orientation with the ability to identify root cause.
• Strong understanding of accountant workflows
• Customer-obsessed, with a passion for delivering the best possible customer experience
• Results oriented, while respecting people and maintaining integrity without compromise
• Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients.

troubleshoot technical complexities foreg: why account conversion didn't go through.

Must have:

Clearly communication technical needs to internal and external stakeholders.

Abolity to technicall troubleshoot whenever needed

Excellent written and verbal communication skills, ability to communicate technical and other findings across organizational levels Aptitude for juggling competing priorities and functioning effectively under deadline pressures with multiple project requirements

Nice to have:

Experience with QuickBooks Online

Prior experience working with accountants or accounting

Bachelor’s degree or equivalent experience a plus

Job Type: Contract

Pay: $20.47 - $24.00 per hour

Expected hours: 40 per week

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Technical support: 3 years (Preferred)
• QuickBooks: 3 years (Preferred)
• Troubleshoot: 3 years (Preferred)

Work Location: Remote