Technical Support Specialist

The position is under direct supervision. Must be local to Metro Atlanta. Position is both onsite and remote. User support by email/phone. *10% Technical role. Driving is required for this position. Some in-state/local travel if needed.

Job Responsibilities

• Inform submitters of proper requests required for desired services
• Work closely with NTT Service Technicians and Business Application & Technology staff
• Help facilitate Division office supply orders using state purchasing processes and procedures
• Pursue offboarded user hardware and wireless equipment returns
• Help track large scale technology product deliveries for Special Projects
• Work closely with internal and external clients to ensure overall success of Unit operations
• Identify hardware trends and report inventory discrepancies
• Maintain daily inventory summaries and weekly reports in MS Teams
• Provide status updates to Unit Manager
• Assist with fulfilling hardware, peripheral, and special technology requests ensuring prompt deployments
• Cross reference equipment orders and field requests ensuring shipments are accurate
• Update inventory systems
• Review criteria and approve specialized end user computing requests

Requirements

• 2 years of professional work experience
• Proven ability to work independently and within a target driven cohesive team environment
• Ability to multitask in a fast-paced environment
• Strong work ethic, interpersonal, and communication skills
• Detailed oriented and exceptional critical thinking skills
• Proficiency with Microsoft Excel and MS Teams
• Driver's License

Job Type: Contract

Pay: Up to $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• report writing and data collection, tabulation,: 2 years (Required)
• computation and analysis: 2 years (Required)
• Proficiency with Microsoft Excel: 2 years (Required)
• Proficiency with MS Teams: 2 years (Required)
• Detailed oriented and exceptional critical thinking skills: 2 years (Required)
• Strong work ethic, interpersonal, and communication skills: 2 years (Required)
• Proven ability to work independently: 2 years (Required)
• target driven cohesive team environment: 2 years (Required)
• Ability to multitask in a fast-paced environment: 2 years (Required)
• Non-technical business administrative support: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person