Cad/Cam Technical Support Specialist

Details

·         FLSA Classification – Non-Exempt

·         Reports to – CAD/CAM Supervisor

·         Compensation – Depends on Experience

Benefits for Full-Time Employees Include:

·         401k

·         Flexible Schedule

·         Paid Time off and sick leave

·         Paid Holidays

Job Summary:

·         The CAD/CAM Technical Support Specialist supports and maintains all facets related to CADCAM installation, training, and support via in person, phone, email and/or text. A Successful candidate should have excellent communication skills, critical thinking skills and a strong desire to help customers.

Key Responsibilities:

·         Provide Technical Support for Dental Milling machines, CAM software, Dental Scanners & CAD software.

·         Coordinate equipment installation and training for customers

·         Ensure quality assurance of equipment to be sold.

·         Write documents for customer use, such as user manuals and training materials.

·         Collaborate with internal teams to resolve complex technical issues and ensure customer satisfaction.

·         Document customer interactions, including technical issues and resolutions, in our customer support database.

·         Maintain up-to-date knowledge of CAD/CAM technology trends and best practices to provide the highest level of support to customers.

Requirements:

·         Associate or bachelor’s degree in a related field or equivalent work experience

·         2+ years of Technical Support experience in a CAD/CAM environment

·         Strong technical skills and understanding of Dental Milling machines, CAM software, Dental Scanners & CAD software.

·         Excellent communication skills, both verbal and written

·         Ability to work independently and as part of a team.

·         Strong problem-solving skills and attention to detail

·         Willingness to work occasional overtime and weekends as needed.

Working Hours and Physical Requirements:

·         The normal working hours for this position are 8:00 am to 5:00 pm, Monday through Friday, with occasional overtime and weekend work as needed.

·         This position is estimated to be 50% travel time.

·         Works in a manufacturing setting with exposure to significant temperature variability, heat, noise, chemical odors, rotating and stationary equipment.

·         Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

·         Speech and hearing sufficient for constant in-person and telephone communication.

·         Manual dexterity sufficient for manipulation of equipment gauges production materials and small hand tools and to perform repetitive motions of the upper extremity, hands and/or wrists.

·         High level of visual acuity to perform material and equipment inspections.

·         Ability to stand for extended periods at a workstation and to move freely throughout the warehouse, production, and office area.

·         Ability to sit for extended periods of time at a desk, in company vehicles, on plane flights, etc.