Desktop Support Specialist Dc Beltway Area

Benefits/Perks

• Two Weeks Paid Vacation
• 40 Hours Flex Time (Sick/Family Emergency)
• Health Insurance
• Short- & Long-Term Disability Insurance
• Life Insurance
• Flexible Work Environment

Job Summary
BL Technical Services is seeking a Desktop Support Specialist to support our small business customers. The selected candidate will work from our offices in Glen Burnie for at least the first 90 days of their employment, and will gradually transition to working from home. Our Desktop Support Specialists are primarily responsible for responding to matters that involve a single computer or user. These will be matters that are reported by users as well as responding to monitoring alerts. They may respond to routine matters on company-wide systems they otherwise dont work with, such as password resets. They may routinely be enlisted to carry out tasks from the more experienced roles when the staff assigning the task to them believes they are capable of carrying it out and takes responsibility for ensuring that it gets completed.
Typical Tasks Include:

• Program Installation
• Troubleshooting routine user challenges with applications including Microsoft Office, browsers, industry specific applications, etc.
• Responding to monitoring alerts that fall within their purview such as drive space issues, backup alerts on client computers, improper versions, required patch, etc.
• On-site matters that are beyond the capabilities of the less experienced Field Service Technicians.

Desired Skills Include:

• Strong Familiarity with Microsoft Windows and ability to troubleshoot it.
• Strong Familiarity with Microsoft Office and ability to troubleshoot it.
• Familiarity with computer hardware repair including on desktop and laptops.
• Familiarity with desktop and peripheral installation.
• Good cable management practices.
• A working understanding of network concepts.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Familiarity with wifi concepts

Qualifications

• Previous experience as an IT Technician or an IT Certification is preferred
• Ability to work well as part of a team
• Drivers license and vehicle

This position requires a drivers license and a vehicle for customer site visits. The selected candidate will be reimbursed for the usage of their vehicle at the rate published by the IRS, which is currently $.655 per mile. Candidate will be based out of our Glen Burnie office at first, but will then be based out of their home office in the DC Beltway area, and will frequently visit customer sites throughout central Maryland, DC, and Northern Virginia.

Flexible work from home options available.