Technical Support Specialist (1St Shift)

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.
Our ALLO Technical Support Specialists are on the frontline of customer experience as well as the escalation point for all our ALLO partners in customer and field operations. We provide the tools, the training and the support to put you on the road to success. If you have what it takes to join our team of Technical Support professionals supporting our business and residential customers read on!
We aren't the usual help-desk, our Technical Support function spans every level of the customer experience. We support both business and residential customers with internet, television and phone services. When the call comes in our Technical Support Specialists own the call which means you will learn the art of managing the customer experience with our services and our products from beginning to end. It doesn't stop there. Our growth and development planning will expose you to all areas of the company providing an opportunity to join those who have made ALLO Communications their career.
Colorado Residents: typical pay range for this role will be from $18 - $20 per hour depending on experience.
Here's what we expect you to prove at the interview:
EDUCATION:
• High school graduate, GED or equivalent work experience.
CORE COMPETENCIES:
Ask yourself...

• Do you have a mindset that is Honest, Local, Exceptional and Hassle-Free?
• Do you have proven customer service experience?
• Are you able to work in a busy call center environment?
• Can you input and capture call documentation is real time?
• Are you able to demonstrate hungry, humble and smart?
• Can you adapt and change at the speed of our fiber?

If all the above excites you then we want you on our ALLO Technical Support Team.
SKILLS REQUIRED:

• Strong computer skills and ability to navigate through multiple screens.
• Understand the differences between a LAN and WAN
• Basic knowledge of Internet and Home Networking,
• Knowledge of OSI Model and troubleshooting through the OSI Stack (Helpful)
• Problem-solving skills with proficient attention to detail
• Solid communication skills

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:

• Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention a generous ETO policy. Plus, if you've got student loan debt, we've got a repayment assistance program you'll want to get in on.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.