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Form of workJob Description
We are looking for a Technical Support Representative for a food service company located in Torrance, CA. Company is the largest North American franchisor of supermarket-based food service counter concept pioneered in 1986.
Schedule:Monday- Friday
Hours:8am-4:30pm time can change to 7:00am-3:30pm.
Pay:$19.00-$22.00 based on experience and interview
Hours:8am-4:30pm time can change to 7:00am-3:30pm.
Pay:$19.00-$22.00 based on experience and interview
Key Responsibilities and Duties:
The Technical Support Representative will assist in the tasks related to the sushi labeling system, commonly known as the label machine. Responsibilities include providing over the phone troubleshooting and Technical Support to sushi bar franchisees and/or their hired chefs and field personnel, processing of requests for replacement equipment and/or parts, record keeping of label machine service warranty activation, renewals, and current status.
Key Responsibilities and Duties:
Primary Job Functions (70%)
- Answerphone calls from franchisees/chefs and field personnel regarding the label machine.
- Over-the-phone trouble shooting and Technical Support of label machine.
- Submit requests for equipment replacement (printer /tablet/Bluetooth) to the warranty servicing company.
- Handle requests for parts replacement and process shipment (cables / power supply).
- Update label machine service warranty files.
- Input franchisee information for tablet system program.
Secondary Job Functions (20%)
- Assist in inventory control and ordering of spare parts—scanner cable, scanner power supply, printer power supply.
- Assist in processing invoices related to the label machine.
Other Job Functions (10%)
- Additional tasks and projects as assigned.
Qualifications and Skills
- Associate's Degree in related field preferred.
- At least 1 year of customer service experience is required.
- Proficient to Advanced knowledge of MS Office and related database software.
- Bilingual in English / Burmese, Korean, or Chinese preferred.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Ability to work weekend is preferred.
- Resume and interview process is required
Any questions please call in our office (323) 727-9056
