Technical Support Engineer / Systems Administrator

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Support Engineer / Systems Administrator for a Full-Time assignment with one of our premier Financial Service clients in mid-town Manhattan, NYC. You will be expected to work on-site at their office at least 3 to 4 days per week.
The successful candidate will play a pivotal role in maintaining and optimizing our company's IT infrastructure located on premises in our NYC office as well as our offshore offices. You should be proficient in monitoring, upkeeping, and implementing preventative maintenance for our on-premises infrastructure. You will have to have in-depth knowledge and experience working with ESXi hosts, Cisco switches, Meraki wireless access points, as well as other on-prem infrastructure located in our New York and Madrid office. Knowledge of Palo Alto firewalls is a plus, but not a requirement. In addition, you will serve as a direct escalation point for level 1,2 escalations from the end user team.
As a member of the IT End User support team, you will be involved in administration tasks including Office 365, OKTA, AWS Workspaces, MDM management, OKTA administration, SSO integrations, PowerShell scripting, automation, and silent deployments.
A successful candidate will be hands-on and execute end-user projects and tasks, including those related to hardware refreshes, Windows imaging, asset management, Active Directory, Group Policies, and video and teleconferencing. You will be on rotation with the other team members for out-of-hours support defined through our SLA.
Responsibilities :
The successful candidate will have strong experience working with enterprise-level infrastructure technology. The Systems Administrator will be a highly ambitious individual who can provide white-glove service and support to our users, assist with automating processes in software deployments, images, and security-based tasks. This individual will be responsible for overseeing the continuous reliability, performance, and security of our systems.

• Design, implement, and manage complex IT systems and infrastructure components
• Monitor and maintain the health and performance of our on-premises equipment servers, networks, and associated hardware and software
• Maintain software updates, vulnerability protection, security settings, knowledge bases, and frequently asked questions resources to aid in problem resolution
• Maintain "incidents and problems ticketing system with rigorous attention to SLAs and end user communication
• Resolve physical and virtual computer issues (connectivity, performance) and printer issues (local, network)
• Provide support on:
  • Office 365; Active Directory; Okta; including SAML integration and onboarding
  • AWS Workspaces
• Provide white-glove IT support to C-level associates, Partners, management, and end users
• Provide on-call support in the event of user issues after hours or on weekends as needed
• Engage a broad range of stakeholders across the organization including Front and middle Office, Product Control, Risk Management, Back Office, Front Office, and other App Support teams
• Adhere to established information security standards and procedures

Primary responsibilities estimated percentage:

• 50% Infrastructure administration and upkeep
• 50% End User support and escalations

Required Skills:

• At least 5 years of experience in an infrastructure role with a financial services organization, administering Windows/Linux servers/Cisco networks, Meraki Access Points and routers,
• Experience as a "seasoned " System Engineer who has been designing and owning infrastructure systems and networks from the ground up.
• Demonstrated subject matter expertise in Windows, Linux, O365, Group Policies, Conditional Access, automation, and PowerShell scripting
• Working knowledge of Networking, DNS, Internet Infrastructure, and IP informational tools
• Advanced Troubleshooting skills with various hardware (laptops, iPads, iPhones, printers. Crestron A/V equipment)
• Excellent communication skills and the ability to interact with professionals at all levels of seniority
• Passion for customer service and supporting our clients' needs

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.