Technical Support Engineer

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
We are currently seeking a skilled Technical Support Engineer to join our customer-focused team. If you have a passion for technology, excellent problem-solving skills, and a customer-centric approach, we invite you to apply for this exciting opportunity. The Technical Support Engineer will collaborate with cross-functional teams to deliver effective solutions and contribute to the overall success of our customer support initiatives.

Requirements

• Bachelor's degree, preferably in Management Information Systems or Computer Sciences
• 4+ years of progressive work experience providing IT supporting and implementing end user systems in an enterprise environment
• Working knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, Windows Operating Systems, and cyber security
• Experience supporting VOIP and SIP video conferencing technologies
• Experience supporting MDM/MAM solutions
• Availability for night and weekend on-call work as well as light travel
• Knowledge of desktop and server hardware, including performance optimization
• Fundamental knowledge of IP networking, routing, and system security
• Install, configure, test, and maintain operating systems, application software, and management tools
• Experience utilizing PowerShell in management of systems
• Excellent written and verbal communications skills and strong customer service experience
• Experience supporting Microsoft technologies including Active Directory, Group Policies, Exchange, and Domains
• Proven technical documentation skills
• Insatiable level of technical curiosity
• Must be physically able to lift and carry computers and other related equipment of up to 50 lbs

Skills

• Programming and scripting languages such as Python
• Knowledge/support Unix/Linux/Docker especially RHEL and CentOS
• Knowledge of the Securities and Trading industry
• Knowledge of coding best-practices and version control
• Knowledge of configuration management systems and automation technologies such as Ansible
• Exposure to JIRA and Confluence or similar suites or ticketing systems
• Experience managing projects including milestones and target completion dates
• Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
• Exposure to Ansible, Chef, Puppet
• Software management including repackaging, scripted installations, and deployment
• Leading technical training, both one-on-one and in group sessions
• MCP/MCSE/CCNA or equivalent a plus

Desired

• Experience in high pressure environments
• Ability to coach and mentor early career engineers
• Passion for technology and desire to stay informed of the latest trends and best practices
• Strong verbal and written communication skills
• Management of high touch requests from C-Level executives
• Proven troubleshooting methodology and problem-solving skills
• Ability to manage an active task list and consistently meet deadlines

The US pay range for this contract position is $100-$150k base salary. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.