Technical Support Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Salesforce Inc. seeks Technical Support Engineer in Hillsboro, OR:
Job Duties: Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce, and implementation of other Salesforce developer products. Write sample code, client libraries, and supply to Open-Source projects. Build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community. Resolve and debug technical issues and skill-fully lead sophisticated service tickets. Manage customers' expectations and deliver high quality customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise optimally to help customers. Assist with the design and delivery of products and other technical training. Review support cases for technical and troubleshooting accuracy. Define and describe technical best practices. Identify product and services up-sell opportunities and describe Salesforce solutions in eloquent, accurate, and persuasive terms. Complete assigned project responsibilities. Meet the monthly goals on KPIs such as CSAT and Productivity. Telecommuting is an option. Some travel to Salesforce offices may be required.
Minimum Requirements: Master's degree, or foreign equivalent, in Computer Science, Management Information Systems, Engineering, or closely related quantitative discipline, and one (1) year of experience in job offered or related field.
A related technical degree required (Computer Science, Management Information Systems, Engineering).
Special Skill Requirements: (1) Tableau; (2) HTML; (3) Hadoop; (4) Spark; (5) SDLC; (6) SQL; (7) Data Analysis; (8) Data Structures and Algorithms; (9) Python; (10) R; (11) MySQL; and (12) Hive. Any suitable combination of education, training and/or experience is acceptable.Experience with special skills can be gained through academic coursework or professional experience. Telecommuting is an option. Some travel to Salesforce offices may be required.
Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job #22-16667. Salesforce is an Equal Opportunity & Affirmative Action Employer.
#LI-DNI
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.