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Form of work***This is a hybrid position located in Eugene, OR***
What are we looking for?
We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in Eugene and occasional travel may be required.
What will you do?
- Provide phone/email/chat-based customer support to our growing customer base
- Document case activities and interactions with clear and concise information
- Strive to resolve customer issues based on SLAs
- Maintain excellent customer satisfaction through means of professional, proactive and personal service.
- Work closely with our researches and development teams to determine root cause and possible solutions
What skills and experience should you bring?
- Contribute to our knowledge base by creating solution articles, how-to guides and videos
- Minimum two years experience in customer support or a customer-facing technical role
- Strong network and security knowledge
- Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
- Experience with endpoint and server-based security solutions is desired
- Experience with host base security solutions is desired
- Proficient in Windows, Mac, and Linux (mobile platforms a plus)
- Training delivery experience an advantage
Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
