Technical Support Engineer

Job Title: Technical Support Engineer
Job Type: Full-time
Job Location: Remote Contract- Georgia, Minnesota Company Overview:
Smart Body Wire Technologies, LLC is a cutting-edge corporation based in Georgia, specializing in digital surveillance platforms for covert, overt, tactical, and incident management operations. As purveyors of purpose-built software and hardware solutions, we offer our solutions exclusively to Federal, State, and Local law enforcement organizations. Our solutions provide real-time audio, video, and data intelligence via cellular connectivity, allowing agencies to stay ahead of the curve and have the intelligence they need to protect and serve their communities
Job Description:
We are seeking a Technical Support Engineer to provide technical assistance to our customers. The successful candidate will be responsible for ensuring customer satisfaction by resolving technical issues in a timely and effective manner. The Technical Support Engineer will work closely with the development and quality assurance teams to investigate and resolve complex technical issues.
Responsibilities:
• Provide technical assistance to customers by email, phone, or chat
• Diagnose and troubleshoot technical issues reported by customers
• Investigate and resolve software bugs and compatibility issues
• Collaborate with the development and quality assurance teams to identify and fix software defects
• Manage and prioritize support tickets using a ticketing system
• Document technical issues and solutions in our knowledge base
• Provide feedback to the development team on software improvements and feature requests • Deliver technical training and support to internal teams as needed
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience as a Technical Support Engineer or similar role; 3-5 years
• Knowledge of software development methodologies and programming languages such as Java, C++, or Python
• Familiarity with SQL and relational databases
• Excellent problem-solving skills and ability to think analytically

 • Strong communication skills and ability to explain technical issues to non-technical customers • Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with ticketing systems and customer support tools such as Zendesk or Freshdesk • Familiarity with Linux and Windows operating systems
Benefits:
Remote Contract- Georgia, Minnesota 40 hours M-F
$22 per hour
If you are interested in this position, please submit your resume and cover letter for consideration