Technical Support Engineer

body { font-family: 'Honeywell Sans Book', Arial, sans-serif;}Join a team recognized for leadership, innovation and diversity

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating, and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad comprehension of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.

Key Responsibilities
     Facilitate issue identification and analysis
     Track, investigate and resolve technical issues
     Responding promptly to customer inquiries
     Work within a team of dedicated global technical resources focused on delivering customer satisfaction excellence for the Connected Buildings
     Build relationships with both internal and external customers 
     Ensure that each customer's experience meets the high standard of HCE Technical Support professionals
     Collaborate with teams to manage and drive timely & satisfactory customer case resolution
     Test and verify products & new features 
     Ensure offerings follow the RMP processes and gating criteria, support onboarding and coordination with the various Ops teams
     Able to set priorities and remain flexible in a changing environment
     Acts with a sense of urgency, a bias for action and speed

YOU MUST HAVE
     3+ years of experience working with technical customer support
     1+ years of experience with MS SQL Server or other relational databases
     1+ years of experience with MS Windows based environment, MS Windows networking
     1+ years of experience with Containers and scripting languages
WE VALUE
     Bachelor's degree:  Computer Science, Engineering, or related field
     Microsoft Azure fundamental certification
     Knowledge on HVAC systems 
     Knowledge of Azure IOT
     Working knowledge on the Zendesk, JIRA, Confluence tools
     Excellent written and verbal communication skills
     Strong interpersonal skills
     Strong continuous improvement mindset, strong leadership impact
     Has a positive and professional work attitude
Additional Information

• Category: Engineering
• Location: 715 Peachtree Street, N.E., Atlanta, GA 30308 USA
• Exempt

Engineering (GLOBAL)