Technical Support Engineer

• NextDeavor offers health, vision and dental benefits for contract employees.
• You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
• Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)

• Direct responsibility over support of top accounts for Adobe Experience Platform.
• Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
• Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues.
• Develop and execute software tests to identify software problems and their causes.
• Understand the customer's use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform.
• Evaluate data structures and configurations for data integration and validation.
• Document customer interactions in multiple case management systems.
• Document product knowledge, both internal and customer-facing.

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field and/or three (3) years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; Cloud Technology; ETL and Data Transformation; and SaaS solutions.
• Proven Ability to Triage Complex Issues and Drive To Resolution:
• Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension). Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customer ensuring "Customer Satisfaction"
• Strong Technical Knowledge of Web and Data Platform Technologies:
• HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
• Excellent Communication Skills - both Written & Verbal:
• Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
• Passionate About New Technologies:
• Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
• Knack for Troubleshooting:
• Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.
• Real Time CDP (RTCDP)/ Adobe Experience Platform (AEP) is a huge plus.

Ready to make your mark? Take the leap and apply directly here: https://j.brt.mv/jb.do?reqGK=27728234 – your application is in good hands.