Address
Form of workJoin us in creating the technology that helps the world act together
We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.
Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.
The team you'll be part of
The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
What you will learn and contribute to
Nokia of America Corporation, IP/Optical Networks (ION) Customer Technical Support Engineer (Multiple Positions), Dallas, TX. Act as senior subject matter expert for Technical Support services with the IP/Optical Networks (ION) business group. Install and maintain telecommunications data networks (LAN, WLAN, MAN, WAN, SDN for Data Centers and SDWAN). Troubleshoot network outages, and assist with outage restoration. Act as single point of contact for the customer for escalated issues and improvement plans related to Nokia's proprietary Nuage Networks Technologies and IP Routing principles. Support Emergency Management (EM) team in technical aspects of network outage. Ensure maintenance processes adherence and track contractual SLAs. Assist in pre-deployment, deployment, installation and remote support of networks. Ensure quality of service delivered by the global teams. Manage customer satisfaction issues.#LI-DNI
Your skills and experience
SALARY: $115,357 - $196,950 per year
WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.-5:00 p.m.)
JOB REQUIREMENTS: Must have a Bachelor's or foreign equivalent in Telecommunications, Telecommunications Engineering or a related field and 10 years of post-Bachelor's progressive related work experience.
Must have 5 years of employment experience with the following: Installation and maintenance of Telecommunications Data Networks, IP domains, SDN domains, IP/MPLS Networks, IP/MPLS Mobile Backhaul Networks, ElasticSearch clusters, KVM, VMWare, VirtualBox, Kubernetes, Containers, RHEL, and CentOS; Installation and maintenance of network management and protocols-oriented management applications; Operation of traffic generators including IPerf, IXIA and Spirent; and Ticket and case handling systems including CARES and SalesForce.
Must have certifications in the following: Routing certifications (4A0-101 through 109, NRSI, NRSII); Nuage Certifications (4A0-N01 and N02); Mobile Gateway (4A0-M01 and M02); and Data Center Fabric (4A0-D01).
Domestic travel required up to 5%.
International travel required up to 10%.
QUALIFIED APPLICANTS: Interested applicants can apply through Nokia's Careers website or email their CV to us.jobs@nokia.com & specify Requisition # TX23-2204459 in the subject line.
If offered employment, must have legal right to work in the U.S. EOE.
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.
Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.
The team you'll be part of
The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
What you will learn and contribute to
Nokia of America Corporation, IP/Optical Networks (ION) Customer Technical Support Engineer (Multiple Positions), Dallas, TX. Act as senior subject matter expert for Technical Support services with the IP/Optical Networks (ION) business group. Install and maintain telecommunications data networks (LAN, WLAN, MAN, WAN, SDN for Data Centers and SDWAN). Troubleshoot network outages, and assist with outage restoration. Act as single point of contact for the customer for escalated issues and improvement plans related to Nokia's proprietary Nuage Networks Technologies and IP Routing principles. Support Emergency Management (EM) team in technical aspects of network outage. Ensure maintenance processes adherence and track contractual SLAs. Assist in pre-deployment, deployment, installation and remote support of networks. Ensure quality of service delivered by the global teams. Manage customer satisfaction issues.#LI-DNI
Your skills and experience
SALARY: $115,357 - $196,950 per year
WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.-5:00 p.m.)
JOB REQUIREMENTS: Must have a Bachelor's or foreign equivalent in Telecommunications, Telecommunications Engineering or a related field and 10 years of post-Bachelor's progressive related work experience.
Must have 5 years of employment experience with the following: Installation and maintenance of Telecommunications Data Networks, IP domains, SDN domains, IP/MPLS Networks, IP/MPLS Mobile Backhaul Networks, ElasticSearch clusters, KVM, VMWare, VirtualBox, Kubernetes, Containers, RHEL, and CentOS; Installation and maintenance of network management and protocols-oriented management applications; Operation of traffic generators including IPerf, IXIA and Spirent; and Ticket and case handling systems including CARES and SalesForce.
Must have certifications in the following: Routing certifications (4A0-101 through 109, NRSI, NRSII); Nuage Certifications (4A0-N01 and N02); Mobile Gateway (4A0-M01 and M02); and Data Center Fabric (4A0-D01).
Domestic travel required up to 5%.
International travel required up to 10%.
QUALIFIED APPLICANTS: Interested applicants can apply through Nokia's Careers website or email their CV to us.jobs@nokia.com & specify Requisition # TX23-2204459 in the subject line.
If offered employment, must have legal right to work in the U.S. EOE.
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
