Technical Support Customer Service Coordinator

Technical Support Customer Service Coordinator $20- $25.00 an hour

Hours: 8:00am- 5:00pm Monday- Friday

Responsibilities:

Monitor networked technology and collaborate with various service department groups to ensure prompt issue resolution.

Input service calls received through electronic service submittals.

Assist call takers in gathering accurate information and troubleshooting with residents.

Document work orders, messages, and relevant information for efficient communication with technicians, collectors, sales, and supervisors.

Organize and input service requests for dispatching to technicians.

Manage the reception area, including welcoming visitors and handling packages.

Provide remote assistance for off-hours support when necessary.

Act as a backup to the dispatcher.

Skills:

Proficient in MS Office Suite, particularly Word and Excel.

Team player with the ability to work autonomously.

Education and Qualifications:

Previous direct Customer Service experience in a support setting.

Experience with a variety of networked systems, adaptable to changing technologies.

High School Graduate or GED, or college degree.

Benefits:

Comprehensive benefits package, including Medical, Dental, and Vision Insurance, Life and Disability Insurance, 9 paid holidays, paid vacation, and a 401k with company match.

If you're interested in this role please send resumes to Jamie:

All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.