Technical Support Consultant 4

• NextDeavor offers health, vision and dental benefits for contract employees.
• You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
• Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)

• Provide Technical Support and product guidance to customers, partners, and others who are involved in developing campaigns and other marketing channel communications on our platform at all stages of the cycle.
• Pro-actively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts.
• Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality.
• Build and maintain strong working relationships with other teams that support customer needs and business goals.

• 4 year degree or equivalent experience
• 7-10 years of experience in a software support environment supporting complex, multi-tiered enterprise software applications.
• 2+ yrs experience reading and troubleshooting XML, HTML
• 2+ yrs network/client/server connectivity
• Experience writing and debugging SQL statements, XML/Javascript/HTML are required.
• Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required.
• Experience with web services APIs, database connectors, SOAP
• Proven in depth of knowledge of complex, database-centric, internet-based systems o Ability to multi-task and work through problems independently
• Experience troubleshooting with SQL and relational databases
• Digital marketing experience from an email service provider, or a competitor
• Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.

• Curious and interested in learning new technologies
• Demonstrates awareness and commitment to customer satisfaction
• Strong multiple priority management skills
• Highly Organized

Pay Range:
$30.00 - $34.64/hour
Ready to make your mark? Take the leap and apply directly here: <https://j.brt.mv/jb.do?reqGK=27726789&refresh=true> – your application is in good hands.