Technical Services - Manager Lead Analyst

Magenium Solutions is in search of a Lead Service Desk Engineer. Opportunity to work for 100% employee-owned company. This is a hybrid opportunity.  If interested, please email an updated resume to beth.fischer@magenium.com

Principal Duties and Responsibilities:

• Lead a team of Service Desk Engineer involved with time sheet approval, PTO approval, employee annual reviews.
• Administer Microsoft Windows-based systems within both virtual and physical environments on premise and in the cloud.
• Develop, document, and improve standard practices for user account management, printing, file shares, and other resources.
• Manage day-to-day administration tasks for the client environments (include desktops, laptops, severs, network equipment, O365, Azure).
• Manage day-to-day administration of Windows systems supporting applications such as the services required for Office365 integration, Microsoft Teams, user account management, and creating/monitoring automated tasks. Manage computer host systems including hardware and software as required.
• Perform proactive administration of existing Windows Servers with a focus on security, reliability, and scalability within a Microsoft Azure
• Performs maintenance of all assigned systems and ensures the security of the applications and data residing on them as required.
• Builds and configures physical and/or virtual servers, installs new operating system releases and system upgrades and patches, troubleshoots and resolves server related problems based either on a service request / project basis.
• Manage software licensing; communicate with vendors to rectify discrepancies and solve technical issues
• Ensure high availability and acceptable levels of performance of mission critical computer resources.
• Install, modify and maintain systems and utility software on server computer systems.
• Diagnose and resolve complex system problems in all areas with urgency.
• Responsibilities sometimes require working evenings and weekends, sometimes with minimal advance notice.
• Assist IT staff with troubleshooting complex requests.
• Performs basic troubleshooting for systems, networks, or other communication equipment.
• Configure, repair, upgrade and troubleshoot virtual servers, server hardware, including DNS, DHCP, file shares and Active Directory;
• Configure, maintain, and verify network backup systems;
• Monitor, correct and maintain e-mail system to assure reliable e-mail communications such as Office 365.
• Maintains a positive working relationship with all departments to optimize working relationships and communication.
• Perform pre-sales support and participate in sales customer sales meetings
• Conduct new customer onboarding and cadence status meetings
• Ensure customer reports are prepared and provide to customers.
• Perform related duties as assigned.

Minimum Qualifications:

• Significant experience with Microsoft Windows server administration, configuration, and upgrades.
• Significant experience managing technologies like Microsoft Azure / MS Teams / O365
• Microsoft Active Directory Group Policy design and configuration.
• Experience managing backup technologies and strategies.
• Proven problem-solving skills in a multiple-vendor environment.
• Experience monitoring systems and troubleshooting.
• Understanding of security best practices regarding administering a Windows environment.
• Understanding of networking configurations and practice.

Desired:

• Change management and documentation skills.
• Experience administering, configuring, and deploying Anti-Virus solutions.
• Superior troubleshooting skills and thorough knowledge on the configuration and use of network diagnostic tools.
• In depth knowledge of networking components including routers, switches, wireless infrastructure and security appliances.
• Ability to apply problem solving methodologies to diagnose and solve operational problems.
• Experience configuring routers, switches, access points.
• Experience with network operations over multiple servers and platforms.
• Knowledge of the interrelationship between network systems and enterprise management systems supporting desktop computers, security policies, directory services, and converged voice, video, and data systems.
• Familiarity with current trends and technologies in high availability production computing service delivery.

Knowledge Of:

• Knowledge of designing, installing, configuring, and troubleshooting of Windows servers, O365 and Azure virtual machines.
• Data communication networks, protocols, and standards, particularly TCP/IP.
• Microsoft Active Directory and Group Policy Administration.
• Configuration and use of network diagnostic tools.
• Security best practices; and of current trends and technologies in high availability production computing service delivery.
• LAN and WAN network software and hardware configurations and enhancements.
• Components and capabilities of distributed data processing systems.
• Backup procedures for server hardware and software including disaster recovery procedures.
• Data communications and network protocols.
• Diagnostic tools and program documentation.
• Principles and practices of supervision and training.
• Technical aspects of field of specialty.
• Oral and written communication skills.
• Applicable sections of the State Education Code and other applicable laws.
• Interpersonal skills using tact, patience and courtesy.
• TCP/IP addressing routing, configuration and troubleshooting methods.

Ability To:

• Lead a team of Managed Service System Administrators/ Engineers
• Provide technical assistance to department and site personnel in the operation of network functions.
• Analyze, troubleshoot and correct complex network protocol and data communications issues.
• Implement new applications and software programs.
• Establish and maintain cooperative and effective working relationships with others.
• Plan and organize work.
• Work independently with little direction.
• Meet schedules and timelines.
• Ability to communicate effectively, clearly and concisely, both orally and in writing, with various levels of the college community, including the ability to exercise patience, tact and good judgment in dealing with end users.
• Ability to work independently and with minimal day-to-day supervision.

About Magenium Solutions

Magenium Solutions is a leading technology consulting firm serving the Chicago area. We are dedicated to delivering tangible benefits through enabling technologies that serve as the cornerstone to company growth strategies. Magenium specializes in business-driven technology services based on the Microsoft platform including Systems Management, Identity and Access Management, Virtualization and software solutions Microsoft Dynamics CRM, .NET development and Microsoft SharePoint. Magenium holds several Microsoft Silver competencies, placing us in the top 5% of Microsoft partners worldwide. We help clients grow their business, be more productive, stay competitive and reduce costs through the use of technology. 
 

To receive consideration, an interested person must apply through the Magenium Solutions career site at https://www.dayforcehcm.com/CandidatePortal/en-us/avisystems/site/magenium.