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REQUISITION #1021_1252023: TECHNICAL PROJECT MANAGER - CISCO CVP
LABOR CATEGORY: PROJECT MANAGER - TELECOMM/CONTACT CENTER
Location: 1954 Airport Rd, Chamblee, GA 30341, USA
Job Description: WMC is seeking a Project Manager to join our Contact Center Support team. The platform is on the Cisco Unified Contact Center Environment (UCCE - CVP-ICM). The successful candidate will need to have project management experience, understand the various stages of the project life cycle, and be able to support day-to-day operations. Must also demonstrate the capacity to work in a large enterprise environment. The successful candidate will define, analyze, and orchestrate the delivery of the business and technical requirements of complex Contact Center implementations. Must coordinate quality assurance, installation, documentation, and delivery management. Provide the technical capability to support multiple enterprise infrastructure team efforts and the goals of the Program.
Roles and Responsibilities include:
- Contribute to all phases of the Program/Project Management lifecycle within the PMO,
- Generate/Review executive presentations,
- Generate/Review training programs,
- Generate/Review reports for business customers,
- ProSight Updates – Portfolio/Program Management for Unified Network System (UNS),
- SharePoint Administration/Migration,
- Power Teams User/ Administration,
- PowerBI User/ Administration support,
- MS Project support,
- MS Visio support,
- Ad-hoc Excel support for the leadership team (1-2 weekly),
- Ad-hoc PowerPoint support for the leadership team (1-2 weekly),
- Change Management leadership/documentation/training,
- Interact daily with varying team members including IT Specialists and Program Analysts,
- Manage Agile meeting documentation with respect to Unified Work Requests (UWR),
- Develop Impact Cost Analysis for Unified Work Requests (UWR),
- Track, report, incorporate, manage input for publication updates
- Train on Work Request Management Systems (WRMS) regularly,
- Track Impact Cost Analysis data throughout the entire Agile lifecycle,
- Track Change Request (via CCE Matrix) status throughout the entire lifecycle,
Preferred Qualifications:
- Minimum of 4 years of experience working with CVP Studio, Java, and back-end integration with databases and web services
- Familiarity and exposure to Report Customization with Aceyus
- Familiarity and exposure to Cisco 3rd Party Products (i.e. Nuance, Finesse, Verint, etc.)
- Minimum 4 years of experience in VoiceXML IVR technologies
- Experience with Visio, MS Project, and other MS Office Applications
Basic Qualifications:
- 5 years of experience with Cisco UCCE platforms: Intelligent Contact Management, Customer Voice Portal, Cisco Identity services, and Finesse,
- 5 years of experience with Windows Server platforms,
- 3 years of experience with VMWare technologies in asset allocation, deployment, migration, and troubleshooting,
- Minimum of 6-8 years of experience with a bachelor’s degree, or 8 years of experience in lieu of a degree,
- Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance,
- Must be a US Citizen.
We value all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our company. As such, we have a strict non-discrimination policy. We believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law.
Wisemen Multimedia LLC ("Wisemen") is seeking qualified candidates to fill several full-time, part-time, and intern positions. Wisemen embraces diversity and strongly encourages all qualified individuals, including people of varied ethnicity, gender identity, sexual orientation, and physical abilities, to apply, especially if you live in a Historically Underutilized Business Zone (HUBZone). Please check the link below and enter your home address to determine if you live in a HUBZone. https://maps.certify.sba.gov/hubzone/map
