Principal Technical Project Manager - Cisco

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Principal Technical Project Manager to join our Cisco Practice area. This a 100% remote work opportunity

Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader, or Sales Executive we need your talent to help us in our exciting journey to success!  

As part of our Digital Technical practice, you will provide design, deployment, and delivery support of our Cisco UCCE Contact Center services and solutions in a client-facing environment. 

What you'll be doing:

• Manage the overall delivery relationship with clients

• Frequent and direct contact with senior-level managers, directors, and executives to provide technical expertise and project status

• Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 people/TTEC staff, contractors, client resources, and vendors]

• Develop weekly status reports providing project progress and issues to client and account team

• Develop financial reporting dashboards providing project financial status to the client

• Manage the design and define metrics used to indicate the level of business case benefits

• Identify and participate in implementing methods necessary to capture identified benefit metrics and business cases to support the project

• Support project VP in reviewing invoices for accuracy

What you'll bring:

• Deep knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM] or other related contact center hardware and software.  Google CCAI knowledge is a plus.

• 5+ years of Project Management experience within a consulting environment

• 3 to 5 years of strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation

• Experience leading multiple teams ranging in size from 3 to 30 people

• Hands-on experience producing functional and or technical design deliverables defined by formal structure methodology

• Superb written and verbal communication and listening skills

• PMP is a plus, but not required

What you can expect:

• The anticipated range for individuals expressing interest in this position is $115,000 - $135,000.  This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based on geographic location, work experience, education, and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, and vision

• Tax-advantaged healthcare accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

$115,000 - $135,000 a year

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About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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