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SalaryNoritz has been a leading innovator in the water heater industry for over 60 years. Our commitment to excellence and customer satisfaction drives everything we do. We are currently seeking a motivated and technically proficient individual to join our Customer Care team as a Technical Product Support Agent.
Job Summary:
We are seeking a highly motivated and customer-oriented Technical Product Support Agent to join our team. As a Technical Product Support Agent, you will be responsible for handling inbound calls, providing exceptional customer service and technical support and assistance to our customers. If you have excellent communication skills, enjoy troubleshooting issues, and helping others we want to hear from you!
Responsibilities:
- Answer incoming calls from customers seeking technical assistance with our products/services in a professional and timely manner
- Troubleshoot technical issues and provide solutions or guidance to customers.
- Providing accurate information about our products or services to customers
- Document customer interactions, including details of inquiries, complaints, and resolutions, in our CRM system.
- Collaborate with other team members and departments to escalate and resolve complex technical issues.
- Keep up-to-date with product knowledge and industry trends to provide accurate and timely support to customers.
- Follow up with customers via phone or email as needed
Qualifications:
- High school diploma or equivalent
- 1 year of customer service in a technical support role or call center role.
- Strong technical aptitude and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to handle difficult situations with patience and professionalism
- Familiarity with CRM systems
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
- Spanish bilingual is a PLUS
- Ability to work well in a team environment
If you are looking for an exciting opportunity to join a dynamic team and make a difference in the lives of our customers, apply now! We offer competitive compensation, ongoing training, and opportunities for career growth.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- Hybrid work
- Office
Work Location: Hybrid remote in Las Vegas, NV
