Technical Channel Manager

at Smartsheet

North America

Smartsheet is seeking a skilled and motivated Technical Channel Manager to join our team in the North American region. As a Technical Channel Manager at Smartsheet, you will play a crucial role in supporting our channel partners by providing technical guidance, product knowledge, and pre-sales support. You will collaborate closely with the channel sales team, partners, and customers to drive successful implementations and ensure the successful adoption of Smartsheet solutions and driving business growth. You will also support the channel sales team in partner recruitment activities.

You Will:

• Conduct in-depth technical discussions, product demonstrations, and hands-on workshops to showcase the capabilities and advantages of the Smartsheet solution.
• Support Channel Managers during new partner recruitment cycles with product demos, API details, other core and advanced product expertise during new partner recruitment meetings with prospect partners.
• Guide partners on scoping and delivering services
• Develop a deep understanding of Smartsheet's product offerings and capabilities.
• Stay current on industry trends, competitive landscape and adjacent/emerging technologies.
• Respond to technical queries and provide guidance on product features and functionality.

• Build strong cross-functional relationships to achieve channel objectives and share best-practices across the partner ecosystem
• Work closely with internal teams to ensure partner success across the Smartsheet domain (i.e., partner with internal learning and content owners, operational excellence, channel operations, marketing resources and sales teams)
• Collaborate with the Partner Enablement team and flag any enablement gap for a partner.
• Guide partners with their Solution Builds. Assist partners to overcome technical build obstacles to achieve successful client outcomes.
• Stay current on industry trends, emerging technologies, and competitive landscape in the NORAM region, contributing to the development of effective strategies.
• Travel (50%) to meet with Partners across the United States

You have:

• Bachelor degree in Information Systems(or equivalent); additional certifications in relevant PPM technologies are a bonus
• Proven experience as a System/Solutions Engineer or similar role with a focus on the NORAM region.
• Experience with a services-centric partner community in B2B Software (e.g., Salesforce, ServiceNow, SAP, others).
• Understanding of enterprise software Professional Services practice economics
• Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet's benefits, use cases, and business and technical elements
• 5-7 years of experience in a technical field (e.g., consulting, software technical support, training, customer success, etc.)
• Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
• High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
• Excellent communication & presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
• Proven ability to drive projects from concept through completion with minimal guidance
• Willing to travel (up to 40%) based on business need
• Significant experience using Smartsheet Google G Suite, Adobe Creative Suite, or other comparable applications
• Special consideration for experience with Partners, Project/Program Management, and/or APIs

Perks & Benefits:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.

California & New York: $97,200-118,800 | All other US States: $90,000-110000

Get to Know Us:

At Smartsheet, we've created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.