Technical Business Systems Analyst

One of StaffSources Top clients is hiring a Business Analyst!

Here are a few highlights!

• Full time role in Knoxville, TN
• Growing team of Business Analysts to provide support and upgrades to ERP systems in the finance department
• 3-5 years experience in a traditional BA role required
• Experience supporting financial systems. (i.e., ERP, Microsoft Dynamics AX, SAP, etc.)

Summary: The Business Analyst is responsible for evaluating and documenting user requirements, system functionality, and processes needed to maintain and support financial systems. The Business Analyst is responsible for daily support and maintenance of other assigned systems. The Business Analyst will lead key financial projects. The Business Analyst will be a functional and subject matter expert on specified applications and provide tier 1-3 support during normal business hours and occasional off-hour on-call support.

Essential Duties and Responsibilities include the following. Other duties may be assigned

· Collaborate with stakeholders, application development, support staff, and end-users to identify and document business requirements, functional specifications, and budgets for supported systems.

· Create and update project charters to provide high-level direction for project sizing and steering.

· Following IT Solution Delivery Life Cycle (SDLC) process for assigned projects; preparing SDLC documentation as required.

· Create and maintain application documentation including, but not limited to, technical (workflow chart and process diagrams), end-user, FAQ, change/configuration management, disaster recovery, functional requirements, and support.

· Coordinate with IT resources and/or outside vendors as assigned in support of the systems.

· Participates in industry and other professional networks to ensure awareness of industry standards, trends, and best practices to strengthen value to the organization.

· Work independently to support users and under the direction of project/product managers.

· Comply with all legislative/statutory obligations and company policies (PCI, ADA, PII, and Sarbanes Oxley, etc.)

· Performs other duties as assigned.

· Regular and consistent attendance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Skills:

· Must have good interpersonal and communications skills and interact in a positive, professional manner with stakeholders, business unit users, management, and staff, as well as IT management and staff.

· Must be a team player and good collaborator.

· Must be organized and able to handle tasks concurrently.

· 3+ years working with Agile/Scrum delivery teams.

· Must be capable of working independently with normal day-to-day guidance.

· Must exhibit creativity and innovation in developing system solutions.

· Must be proficient in Excel, Word, PowerPoint, Visio, File sharing and collaboration, SharePoint, Gantt charting, Jira, Confluence, and project management tools.

· Project management and prioritization experience

· Prefer experience supporting financial systems. (i.e., ERP, Microsoft Dynamics AX, SAP, etc.)

· Ability to mentor and direct lower-level business analysts

· General relational database management systems experience and knowledge of SQL, preferably with Microsoft SQL Server.

Education/Experience:

Minimum of five years of experience in Information Technology, preferably in business analysis and support roles.

Minimum of a bachelor’s degree or equivalent work experience.

Experience working with a defined systems development lifecycle.

Experience with technical alternatives and basic knowledge of emerging technologies and trends.