Technical Account Manager, Refining And Petrochemical

Position:Technical Account Manager, Refining and Petrochemical
Location: This person is required to live in proximity to Lafayette, LA or New Orleans, LA
Territory: Southeast, USA, primarily Louisiana.
Status: Full-time, Permanent (1)
Are you known for your initiative, creative ideas, and strategies to develop your business? Do your clients describe you as confident and adaptable, able to handle complex situations quickly? Are you a recognized engineer in the Refining and Petrochemical industry and have an established network of contacts? If these last lines attract you, here is a great opportunity to join a fast-growing company!
We are currently looking for our next Technical Account Manager for a key assigned territory in the Southeast US.
You will be supporting customers in the Refining and Petrochemical industries and is a highly visible territory within Quadra’s USA business. Quadra is aligned with motivated partners on the cutting edge of technology, supported by a strong manufacturing base and solid internal resources.
Reporting to our Sales Manager, the candidate will be responsible for developing relationships within the territory, as well as the Quadra brand in the United States. We are looking for someone with technical sales experience in the chemical distribution market, with a strong understanding of refining processes. You will be required to travel throughout the assigned region, promoting Quadra's products and services, calling on engineers, operators, local procurement and other customer stakeholders. This includes developing and implementing a team-driven strategic business plan based on a solid understanding of industry trends and customer needs.
We are looking for candidates who fit well with Quadra’s people-centric culture and are interested in a long-term career in professional sales; someone who brings passion, personality, technical ability, and the drive and diligence we need to serve our customers!
Ideally, the candidate will bring professional sales experience to maintain and grow a territory, with a strong focus on new business development. Additionally, a great candidate will have a technical background in refining engineering, operations or have played a technical support role for a manufacturer/distributor in the past.
Who are we?
Founded over 45 years ago, Quadra is dedicated to its 550+ employees located in Canada and the United States. You will join a North American team that supports clients across the country and across the border. We are one of the largest distributors of chemicals and ingredients in North America and have facilities in strategic locations throughout the US. At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also a lot of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and engaged team in a growing, people-oriented organization that is Great Place to Work® certified in the US. You will work with dynamic colleagues who are eager to share their knowledge with you.
Here are some of the main responsibilities as a Technical Account Manager:

• Develop and grow key customer relationships, in line with Quadra’s core values and strategic vision
• Meet or exceed annual sales and margin objectives, developed in line with Quadra’s business requirements
• Utilize internal and external supplier resources, showcasing Quadra’s reputation for technical and commercial excellence
• Sell Quadra’s superior product line to potential customers through routine customer visits, joint calls and participation in industry events
• Social networking; participate, create, facilitate/host networking events with potential clients and partners in your assigned territory
• Assist with customer troubleshooting and optimization opportunities
• Travel frequently to assist clients on site, meet with potential customers, organize and/or participate in industry events
• Bring proven presentation and written communication skills
• Manage tight timelines and deal with after hour emergencies
• Qualify key decision makers and their needs
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements
• Building and maintaining customer relationships with key decision makers/influencers to obtain repeat and new sales
• Adapt to a complex, rapidly changing environment in a day to day basis
• Cold calling potential customers
• Daily reporting and scheduling

Key Skills and Attributes :

• Outgoing, open-minded and excellent at relationship-building
• Excellent presentation and communication skills
• Strong organizational skills and results-oriented
• Possesses a drive, a tenacity, enthusiasm and empathy
• Passion for the field, curious and possess excellent technical skills

The ideal candidate will have the following qualifications:

• Undergraduate degree in Chemical Engineering, Mechanical Engineering, Petroleum Engineering or any related field
• Minimum of 3-5 years’ experience in a business development & technical sales role selling products or services to the refining or petrochemical industry
• Minimum of 3-5 years’ experience in an operations/managerial/technical support role in a refinery or petrochemical or chemical complex would be considered as a great asset
• Experience in the oil and gas industry and/or chemical distribution is considered a strong asset
• Competency dealing with gas processing amines, glycols, molecular sieve, heat transfer fluids, activated carbon and commodities
• Proven ability to drive new sales: prospecting, qualifying customer’s needs and expectations, delivering presentations, qualifying concerns and closing
• Proven ability in achieving sales targets and KPI’s
• Demonstrated ability to develop and maintain business relationships with prospective customers to generate new business
• Willingness to travel up to 40% of the time including: international (Canada & US) and overnight travel
• Valid driver’s license & valid passport; you must live near a major airport as travel is key in this role
• Proven computer skills, experience with a CRM (ideally Salesforce) and with the Microsoft Office suite

The advantages of choosing this position at Quadra:

• Telecommuting & autonomy
• Customized training
• Permanent full-time position
• Competitive salary & Interesting performance incentive program
• Excellent benefits coverage (dental, medical, and much more!)
• Personal, flexible days & vacations
• Programs offered to employees to improve their quality of life (Wellness)
• Virtual wellness and mental health programs with a global healthcare leader
• Retirement plan (401K) with a match
• Car allowance and mileage coverage
• Paid cellphone and internet
• Private, family-owned company with a solid infrastructure
• Great work environment every day (Great Place to Work®and Best Managed Companies certification!)
• Caring for each other and having fun are part of our core values!
• A company that promotes diversity and inclusion
• Employee Assistance Program (EAP)
• Career advancement and development opportunities; a growing company!
• Social activities organized by the company
• Referral program ($)
• Employee recognition program (years of service, merit awards, etc.)

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

Health insurance, Employee assistance program, 401(k) matching, Referral program