Technical Account Manager

Raptive is seeking an experienced Technical Account Manager to bridge pre- and post-sale engagement with Raptive’s largest creators. This is a unique opportunity, as the successful candidate will be the first person in this role, with the responsibility of defining and shaping the position within our organization.

The ideal candidate has web development experience specializing in HTML, CSS, and JavaScript, as well as WordPress development experience. They can also effectively communicate technical and non-technical concepts to prospective and current clients.

The TCPM will serve as the primary point of contact through new creator onboarding, partnering with Creator Growth and the Installation team to ensure a seamless integration. This role reports to the Director, Technical Support, and matrixes to VP, Creator Partnerships Management.

What you’ll be doing:

• Work closely alongside Creator Partnerships Managers and Sr Creator Partnerships Managers to provide technical support, expertise, and insights to bridge pre- and post-sale engagement with Raptive’s largest creators
• Build out a program and offering that’s designed to alleviate and address any technical concerns and questions that arise during the onboarding process with Raptive’s largest creators
• Build and maintain awesome relationships with incoming and existing Platinum, Platinum Elite, and Luminary creators through written and phone/video communications
• Craft thoughtful, personal responses to incoming and existing Platinum+ creators’ technical questions in our support system (Zendesk)
• Manage the #platinum-tech-support Slack channel and escalate issues as needed
• Be an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Confluence, Salesforce, and more
• Understand the technical side of our new products and offerings and be able to explain and evangelize them to creators
• Communicate complex technical concepts simply and creatively
• On a less frequent basis, you will be expected to travel to events at least 3 times per year to meet with creators
• Refine the roles and responsibilities for this role

The skills and experience you bring to the job:

• Excellent writing and verbal communication skills
• A knack for attention to detail and organization
• Able to work remotely and responsibility manage your time
• A passion for solving tough problems and proposing elegant solutions
• HTML, CSS, JavaScript, and WordPress development
• Chrome DevTools for website troubleshooting and debugging
• Core Web Vitals and website site speed optimization
• Strong initiative to solve problems and succeed
• A high level of comfort working in a fast-paced environment
• Commitment to Raptive’s Mission Statement

About Raptive

Raptive’s mission is to power creator independence. We’re a creator company that provides revenue, audience, business solutions, and much more for creators and enterprise publishers. Since the very beginning of digital content creation, we’ve been allies and advocates for every kind of creator and charted the uncharted to help creators grow their businesses through it all.

Today we are the catalyst for 5,000+ of the world’s most premium creators on the open web and rank as the tenth-largest digital property in the U.S. Creators who choose Raptive are premium content creators, trendsetters, iconic brands, and charismatic personalities, captivating more than 78% of U.S. audiences on their sites alone with the power to move and disrupt culture. They collectively rank #1 in Food, Family, Home, and Lifestyle-with a reach of more than 182M monthly unique visitors and more than half a billion followers across social platforms.

Creators are the future of media. And together, the future is ours to create.

The base salary range for this position is $60,000-$80,000. The range provided is Raptive’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities. This role is eligible for additional incentive compensation that isn’t included in the posted range.

For more information, visit www.Raptive.com or follow us on LinkedIn or Instagram.

Raptive is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from all backgrounds to apply. Raptive is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.

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