Tech 1 Field Service Phx

• Troubleshooting, diagnosing, and repairing Anlin and Monte Verde products, communicating with homeowners, dealers, District Managers, and the Service Schedule Planner on status of repairs and schedule times, updating repair order information with reason codes, findings, and corrective actions through phone, email, and completing the Service Report Form.  

1. Maintain repair schedules with the Service Schedule Planner and homeowners.
2. Reviewing, investigating, troubleshooting, and diagnosing warranty claims on Anlin and Monte Verde products.
3. Repairing Anlin and Monte Verde products.
4. Communicating with homeowners, dealers, and the Service Schedule Planner on repair order status.
5. Defining and communicating in writing the repair needs of each claim for Order Entry to ensure proper activity and product requirements are input.
6. Photographing and emailing product issues where descriptions may not be sufficient.
7. Updating and maintaining Reason Codes and Order Activity notes on complete or closed repair orders by completing the Service Report Form.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. The ability to work in both a hot and cold environment is a must. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee occasionally works near moving machinery and equipment. Proper PPE is required.

1. Training will be provided to ensure qualifications are met.
2. Able to operate an iPhone and iPad, including familiarity with Internet navigation, GPS and mapping systems.
3. Ability to maintain paper and electronic files and records in an organized fashion.
4. Have certain knowledge of Anlin warranty conditions, terms, and coverage.
5. Have certain knowledge of MV warranty conditions, terms, and coverage.
6. Have some knowledge of Anlin and Monte Verde products by series, profile, shape, minimums/maximums, model operations, and color.
7. Ability to read a tape measure to the 1/16”.
8. Ability to read and write measurements in both fractional and decimal form to the 1/16”.
9. Ability to add/subtract measurements to the 1/16”.
10. Capable of writing activity notes and closing out orders in the Freidman System.
11. Able to book travel arrangements weekly.
12. Ability to touch type accurately.
13. High School diploma
14. One year experience in repair, construction, window installation or similar fields.
15. One year experience in manufacturing production.
16. Bilingual-English/Spanish
17. Current driver's license and clean DMV record.

At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more – from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.

WHY WE’RE DIFFERENT

Every day we look for opportunities to grow and achieve greatness – together.

This isn’t an “everyone for themselves” environment. Here, we look out for each other. We help each other. We prop each other up during challenging times. 

Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.

• Our collaborative group.
• Our understanding family.
• Our strong team.

Working together to inspire greater opportunity for our customers, our community, and our team members. 

WHAT WE OFFER

• Competitive compensation
• Career advancement opportunities
• Medical coverage
• Dental coverage
• Tuition reimbursement
• Employee stock purchase plan
• 401k matching
• Profit sharing
• Paid time off
• Volunteer time off

PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or

physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories.