Team Leader - Sales

Team Leader, Multiple Variants
Reports to: Assistant Store Manager, Multiple Variants (Store Manager for Team Leader, Merchandising in volume tier 1)

Job Description:
Maximize company sales growth and profitability by supporting the assistant store manager in executing company plans and strategies to deliver an engaging experience to every customer, every time.

Primary Responsibilities:
● Lead designated team and manage associate workload as determined in partnership with the Assistant Store Manager.
● Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
● In coordination with the Assistant Store Manager, support all aspects of performance and development for the designated team to encourage professional growth.
● Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Manager.
● Partner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
● Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and
Barrel/CB2 Associate Guide.

● Focus on promoting sales as they pertain to, or are driven by, position and acting as the Manager
On Duty (MOD).

● Communicate regularly with the Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.

● Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

● Other duties as assigned.

Knowledge, Skills, and Abilities:
● Excellent reading and written language skills (English)
● Strong communication and interpersonal skills
● Excellent organizational and time management skills
● Strong problem solving skills
● Demonstrated ability to execute and drive results
● Strong delegation skills
● Data entry skills
● Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
● Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

Rev May 2019/Non-Exempt

● Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.

● Ability to be in the store as the Manager on Duty multiple times a week.
● Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

Experience Required:
● 1+ years customer service or retail experience
● High school diploma/GED or equivalent
● Experience with Microsoft Office, Google applications, computer systems and tablet devices
● 2+ years customer service or retail leadership experience preferred

Physical and Visual Activities**
On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate. Ability to frequently handle paperwork and/or remain stationary. May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist or have foot controls for operating equipment.

Physical Demands**
Movement of product, supplies and/or boxes to and from all levels of the store and stockroom. Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist. Furniture: Ability to move up to 300 lbs with appropriate equipment.

Environmental/Atmospheric Conditions**
Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible

**In accordance with applicable law, associates will be provided with reasonable accommodations as necessary and appropriate to perform the position’s requirements.

NOTE: The KRAs and other aspects of the job listed on this job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Rev May 2019/Non-Exempt

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Rotating weekends

People with a criminal record are encouraged to apply

Work Location: In person