Address
Form of workMinimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience building scaled operations, efficient workflow design, operations management, process documentation, or similar.
- Experience in people management.
- Experience in fraud detection or fraud mitigation.
Preferred qualifications:
- Experience in crafting compelling narratives intended to influence internal and external stakeholders, as well as presenting to executives in the organization.
- Knowledge of data analysis.
- Ability to solve large unstructured business problems, working closely with cross-regional and cross-functional teams.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $156,000-$234,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Serve as a executive lead in the organization to manage review operations and enforcement strategies applicable to Google Play’s payments policies.
- Drive alignment and strengthen partnership with executive stakeholders across Trust and Safety, and other cross-functional teams (e.g., Product, Engineering, Business Development and Legal).
- Incorporate safety by design principles into our approach, with the objective of identifying and mitigating risks upstream.
- Demonstrate core process knowledge of building robust operations, efficient workflow design and deliver consistent outcomes.
