Team Lead - Loss Mitigation (On-Site)

Who we are
Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Summary:
Works with the Loss Mitigation team to minimize losses on delinquent mortgages by working according to investor guidelines in an attempt to resolve at-risk mortgages.
Responsibilities:

• Perform workout approvals for multiple Loss Mitigation Teams
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved a Loss Mitigation Workout
• Undertakes special projects related to departmental activities and performs other duties as assigned
• Accurately underwrites the borrower's income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
• Addresses any borrower question or concern through phone and/or email. Handles escalated files appropriately by providing an articulate and complete response
• Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
• Performs live and recorded call monitoring and provides immediate coaching and feedback as needed
• Ensures compliance with company policies and procedures
• Assists with homeowner calls as departmental needs arise, including escalated calls.
• Performs other duties as assigned

Qualifications/Skills:

• Minimum 3+ years of Loss Mitigation, collections or related mortgage servicing experience
• Proficient in Microsoft Word and Excel.
• Excellence in consulting and advising customers via telephone and written communication
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies
• Demonstrated strong skill set for organization and attention to detail
• Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines
• Excellence in consulting and advising customers via telephone and written communication
• Self-Motivated. Ability to work independently with minimal supervision
• Strong analytical, problem solving and mathematical skills to be used to improve team's performance
• Ability to work overtime as needed
• Understanding of mortgage lending and servicing

Educational Requirements:

• High School Diploma required, college degree preferred but not required

Company Perks:
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Employee Engagement Activities
Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities
Newrez NOW:
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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