Teacher Support Specialist- Remote

About the Job

We're looking for someone ready to join the Teacher Experience Team of a profitable, growing company that teaches tens of millions of kids to code. You'll work directly with top-tier educators and school and district-level leaders, making sure they have everything they need to do the most important job: helping kids learn to code. Sounds exciting? Read on…

About the role:

As the Teacher Support Specialist, your role extends from guiding teachers upon their registration with Kodable to supporting them even after their students take their first steps in coding. You’ll support multiple people within both school and district organizational structures; making sure all users have a seamless experience using Kodable.

You will interact with various stakeholders in the education system, ensuring that Premium leads and customers have the required information and documentation for efficient budgeting, procurement, and payments. Your role involves assisting schools and districts in navigating these processes by providing prompt responses, answers, and necessary documentation to facilitate approval, order submission, and on-time payments.

As a member of our Teacher Experience Team, you will seek and apply user feedback to improve the experience for both our free users and Premium customers throughout their journey with Kodable.

Your Responsibilities:

• Provide users and key points of contact with required documentation for budgeting and purchasing

• Stay on top of product updates to ensure an accurate knowledge base and consistent support materials across platforms.

• Independently troubleshoot product and user issues with strong product knowledge, escalating issues to other team members or the engineering team as necessary.

• Identify trends in account and user feedback to help our processes improve over time.

• Provide priority support to Premium Kodable customers related to purchasing, renewing their license, and any account issues they may experience over time.

• Share user and customer feedback with the Teacher Experience Team to continue to improve the free and Premium Kodable experience

• Monitor customer satisfaction and schedule personal interactions with our Premium customers year-round.

• Collect and manage payments being mailed to the office, ensuring timely deposits and invoice tracking.

Requirements:

• You have at least 2 years of experience as a teacher.

• You have used Kodable in the classroom with K-5 students.

• You are patient and empathetic in problem-solving and issue resolution.

• You have a keen attention to detail- you often catch things other people don’t.

• You are skilled in relationship building: You actively listen and are able to ask the right questions to uncover the root causes of problems. You can help users identify issues they may not be aware of or are unable to communicate.

• You care deeply about giving kids quality educational experiences.

• You have excellent written and oral communication skills.

• You’re comfortable in a fast-paced, remote work environment.

• You learn new technologies quickly and can break tasks down to teach others.

• You’re incredibly organized and can keep track of many moving parts at once.

• Quarterly travel for team events- either regional or at the company HQ in San Diego, CA.

Extra Credit:

• You have experience working at a startup

• You have account management experience or experience in a customer-facing role

• You have a can-do attitude and a growth-mindset

• You have experience with school funding and payment processes

Benefits

• Competitive salary and equity

• 100% covered Health, Vision, Dental, and Life Insurance

• Flexible, remote-first work environment

• We'll cover the cost of your gym membership with our gym stipend