Teacher Certification Analyst (Pcn 05-1732) Education Program Assistant

Salary: $22.77 Hourly
Location : Juneau, AK
Job Type: Full Time
Job Number: 43393
Department: Education & Early Development
Division: Innovation and Education Excellence
Opening Date: 12/15/2023
Closing Date: 1/2/2024 5:00 PM Alaska
Division: Innovation & Education Excellence
Position Open To: Alaska Residents Only
Bargaining Unit: General Government
Range: 12
Job Description
Do you enjoy helping others?
Do you have an eye for detail?
If this sounds like you, this may be your perfect position - apply today!
The Department of Education & Early Development (DEED) is recruiting for an Education Program Assistant to complete our team of Teacher Certification Analysts.
What You Will Be Doing
You will work with applicants, school district personnel, and the public in person, by telephone, and through email correspondence to answer questions related to the requirements for Teacher Certification. You will have a variety of duties in support of the Teacher Certification program, including checking application submissions for completeness, determining eligibility of applicants, entering applicant information into databases, contacting applicants for supplemental information, completing final reviews of documents, updating existing databases with new certification information, and scanning applications.
Mission and Culture
DEED is committed to providing information, resources, and leadership to schools, districts, parents, and the public in order to support an excellent education for every student every day. Staff at DEED are engaged in meaningful professional work in support of Alaska's most valuable resource - its children. The Education Program Assistant plays a vital role in meeting this mission by assisting with certification of quality educators to provide instruction and administration in Alaska's schools.
Benefits of Joining Our Team
Our work provides a variety of tasks and a mix of process oriented and project oriented work. Candidates will find opportunities for advancement within our section as well as the Department of Education in general. Working for our section will offer you the opportunity to hone your skills in writing, working with databases, interacting with the public, and use of computer software.
The Working Environment You Can Expect
The daily work environment at DEED is energetic, collaborative, and fast paced as staff work together to support Alaska's school districts and students. Our Juneau office is conveniently located downtown on the 9th floor of the State Office Building. There is ample covered parking and easy access to restaurants, coffee shops, and shopping. The environment is open and collegial.
Who We Are Looking For
Our ideal candidate will possess some or all of the following knowledge, skills, abilities, and experience:

• Experience using computers, software applications, databases, and automated system to accomplish work.
• Excellent customer service skills.
• Ability to see and pay attention to details, recognize the component parts of a procedure or object, and verify correctness or error in the individual part or procedure.
• Ability to comprehend and correctly apply information presented in written form, make correct inferences, and draw accurate conclusions.
• Ability to effectively prioritize and complete tasks in order to deliver desired outcomes within allotted time frames.

Minimum Qualifications
Two years of full proficiency level clerical experience of which one year was in an educational environment such as would be found in traditional, correspondence or continuing education schools, education service providers or regulatory agencies.
Substitution: Post-secondary education may be substituted for the experience on a year-for-year basis.
Additional Required Information
**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet to be considered for employment at this time.
If selected for an interview, the applicant must provide the following:

• Three professional references with current contact information, if references are not included in the application.

Application Notice
You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.
Supplemental Questions
A cover letter is NOT required for this position. Instead, applicants must answer the supplemental questions on the application. Answers must be supported by the work history documented in your application.
EducationIf post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.Special Instructions for Foreign EducationEducation completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. Education Programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.
Work ExperienceIf using work experience not already documented in your application, also provide the employer's name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.
Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Bargaining Unit If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.
EEO StatementThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.
Contact Information
Workplace Alaska Application Questions & Assistance
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to
For applicant password assistance, please visit .
For specific information about this position, please contact the hiring manager at the following:
Justine Bishop, Education Associate 3
Phone: (907) 465-2831
Fax: (907) 465-2806
justine.bishop@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information
Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year
• Gym discounts at participating fitness providers in multiple locations throughout the state.

See for additional information
01
Please select your level of experience providing customer service to members of the public.

• None
• 1-2 years
• 3-4 years
• 5 or more years

02
Please select each of the tasks you have regularly been responsible for in your work. (Select all that apply.)

• Answering a customer service phone line
• Providing technical information to customers through email, in person, or over the phone
• Assisting customers to locate information online
• Scanning and uploading documents
• Filing documents and maintaining a filing system

03
Do you have experience which required reviewing documents for completeness and accuracy?

• Yes
• No

04
Please select the computer software you routinely use in your current and previous positions. (Select all that apply)

• Word
• Excel
• Access
• Teams
• Outlook

Required Question