Address
Form of workAdvertisement Closes
4/5/2024 (8:00 PM EDT)
24-01956
Taxpayer Services Specialist I
Pay Grade12
Salary
$2,992.26 - $4,488.48 Monthly
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK
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Hiring Agency
Finance & Administration Cabinet | Department of Revenue
Location
181 Hammond Drive
Hopkinsville, KY 42240 USA
Hopkinsville, KY 42240 USA
Description
Are you interested in being part of a team that is dedicated in serving the people and business owners acrossthe Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, thisis your opportunity to work for the Kentucky Department of Revenue.
The Office of Field Operations has an opening for a Taxpayer Services Specialist I in the HopkinsvilleTaxpayer Service Center. We are seeking a highly motivated individual to provide clear communication andnegotiation skills with taxpayers and their representative over the phone and in person to resolve taxmatters.
As a Taxpayer Services Specialist for the Commonwealth of Kentucky, you will receive the direction and thetraining needed to successfully review tax returns and resolve problems for taxpayers.
Responsibilities include, but are not limited to:
The Office of Field Operations has an opening for a Taxpayer Services Specialist I in the HopkinsvilleTaxpayer Service Center. We are seeking a highly motivated individual to provide clear communication andnegotiation skills with taxpayers and their representative over the phone and in person to resolve taxmatters.
As a Taxpayer Services Specialist for the Commonwealth of Kentucky, you will receive the direction and thetraining needed to successfully review tax returns and resolve problems for taxpayers.
Responsibilities include, but are not limited to:
- Educating and advising taxpayers of their tax liabilities/responsibilities, filing deadlines, taxpayment obligations, and department policies and procedures.
- Reviewing tax returns as directed.
- Continuously updating notes, histories, and taxpayer information in agency computer systems.
- Recording notes proficiently and accurately into agency computers systems during telephoneconversations.
- Moving between computer screens to find information quickly to answer taxpayers' questions.
- Ensuring the safety and confidentiality of taxpayer information, data, and records.
- Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outsideseminars, training sessions, and educational opportunities.
- Should successfully complete a background investigation including an FBI criminal history record check(fingerprint check).
- Should comply with all tax laws.
- Mostly at a desk using a computer and telephone.
- Some travel for training and education.
- We offer opportunities for Flexible work schedules.
Minimum Requirements
EDUCATION:Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS:NONE
Substitute EDUCATION for EXPERIENCE:NONE
Substitute EXPERIENCE for EDUCATION:Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):NONE
Working Conditions
Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Chrystal Renfrow at Chrystal.Renfrow@ky.gov or 270-889-6521.
An Equal Opportunity Employer M/F/D
