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Form of workWHAT YOU’LL DO: 1. Assume the associate position and gain process knowledge by participating in educational opportunities including team briefings and other trainings 2. Maintain a high level of knowledge and proficiency in Tax process and provide continual inter-departmental communications to enhance Tax CoE effectiveness in dealing with critical Client or Region service issues. 3. Handle Inbound/Outbound calls with the understanding that you’re the face of ADP 4. Plan, organize, and meet metrics established. 5. Apply logical reasoning to formulate resolution for clients. 6. Comprehend the US legislations and apply them while working 7. Bring your whole self to work, every day! ##LI-DNI
In this role, you will be responsible for helping our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. To be able to thrive in this position, you’ll require strong analytical skills along with impeccable written and verbal communication skills. Graduation degree with a minimum score of 60% is necessary. Also required are Strong PC skills, knowledge of Internet Browsers, CRM Systems (Siebel/Clarify), ADP/QuickBooks Pro/Payroll software (optional), Microsoft Office Suite, Windows Operating Systems, current with technology and systems tools that are used to resolve Tax related matters. This position also demands a high degree of adaptability and flexibility to work under pressure constraints and handle multiple tasks simultaneously. Also, should be flexible to work night shifts – US timings.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
