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SalaryGET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
This position is responsible for the professional and efficient managing of the company's lobby area, greeting and directing visitors, including vendors, clients and customers. Answers incoming telephone calls and messages, supplies information to callers, relays messages and announces visitors. Ensures completion of paperwork, sign-in and security procedures. Enforces security policies and escalates security issues. Assists in a variety of general administrative clerical duties for overflow work and projects.
Note: Bilingual Required (English/Spanish) Read/Write/Speak
JOB RESPONSIBILITIES
OTHER RELATED DUTIES
JOB REQUIREMENTS
Minimum Education and Experience:
Knowledge, Skills and Abilities:
Work Environment:
Physical Demands:
Equal Opportunity Employer - Veterans/Disabled
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
This position is responsible for the professional and efficient managing of the company's lobby area, greeting and directing visitors, including vendors, clients and customers. Answers incoming telephone calls and messages, supplies information to callers, relays messages and announces visitors. Ensures completion of paperwork, sign-in and security procedures. Enforces security policies and escalates security issues. Assists in a variety of general administrative clerical duties for overflow work and projects.
Note: Bilingual Required (English/Spanish) Read/Write/Speak
JOB RESPONSIBILITIES
- Assist Talent Acquisition Department in daily tasks
- Maintain files for the Talent Acquisition Dept.
- Maintains receptionist duties daily. Must be flexible to work any day of the week to include potential weekends.
- Greets persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations
- Maintains accurate and complete sign-in/sign-out procedures
- Provide information about establishment, such as location of departments or offices, employees within the organization or services provided
- Respects confidentiality in discussions with visitors and maintains confidentiality of organization and personnel
- Enforces general handbook policies and escalates security issues of concern to Site Manager/Director
- Receives, sorts and distributes incoming mail into appropriate folders and for courier deliveries and pick-up
- Signs for deliveries when necessary and notifies recipients
- Performs a variety of general administrative clerical duties
- Performs routine administrative clerical tasks
- Promptly, accurately, professionally and courteously operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
- Adept at using the company's website to provide information and referral
- Reports to work regularly and on time
OTHER RELATED DUTIES
- Performs routine office tasks necessary for the operation and presentation of a professional office
- Assists in other duties as needed and directed
- Use of Microsoft Office tools
JOB REQUIREMENTS
- Ensure terminated, unused badge stock, as well as temporary/loaner/visitor badges are secured in a locked location - Any terminated, unused, loaner, temporary or visitor badges including new badge stock are to be kept in a secured and locked location.
- Confirm All employees have visible badge ID at all times on site.
- Review visitor check in process and validate process compliance - (sign in/sign out log, badges assigned, escorted, etc...).
- Check Vendor log to make sure correct log-in and log out processes are being followed.
- Ensure all office doors are closed when unoccupied.
Minimum Education and Experience:
- High school diploma or general education degree (GED)
- General administrative experience in a customer service or call center environment
- Basic knowledge working with Microsoft Office software (Word, Excel, Outlook) and experience with Internet/Intranet
Knowledge, Skills and Abilities:
- Bilingual Required (English/Spanish) Read/Write/Speak
- Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions
- Professional personal presentation
- Customer service orientation; reliability; stress tolerance
- Verbal and written communication skills
- Attention to detail; organizing and planning
- Ability to use Microsoft Office Tools
- Multitasking and time management
Work Environment:
- Constant work in a climate-controlled office environment
Physical Demands:
- Constantly required to sit, talk and hear
- Frequent use of a telephone equipment, computer and other office related equipment
- Constant repetitive use of hands and fingers
- Occasionally required to stand or walk
- Frequently required to lift and/or move up to 10 lbs
Equal Opportunity Employer - Veterans/Disabled
