Table Games Floor Supervisor (Experienced)

POSITION SUMMARY
Responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to ensure the delivery of customer service according to corporate and property-specific standards, while maintaining the integrity of the games.
ESSENTIAL DUTIES AND RESPONSIBILITIES (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments' Internal Controls and Spokane Tribe Casino Team Member Handbook.
• Must adhere to the customer service standards.
• Assume overall responsibility for the effective gaming service activities for a designated area or pit.
• Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
• Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
• Explain the benefits and advantages of having a players' card and perform Club Card signups by collecting required information from guests to complete the players' card registration process, including: Photo ID; Email address and ensure mailing address is current and accurate.
• Assist and make recommendations in regard to hiring, appraising, and disciplining of staff.
• Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
• Resolve customer complaints/disputes.
• Must be familiar with title 31 and ensure staff is current with training.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervises the activities of all Team Members in the Table Games department on assigned shift.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training team members, planning, directing work; evaluating performance, corrective coaching team members, addressing complaints and resolving problems. In the absence of the manager other duties as assigned.

GENERAL CONDITIONS
Must have ability to:

• Communicate effectively with all levels of team members and customers.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

JOB QUALIFICATIONS

• Requires a minimum of 1 year of Table Games Floor Supervisor Experience.
• Must be knowledgeable and skilled in all games offered by Spokane Tribe Casino (Roulette, Craps, Spanish, Blackjack, UTH, various carnival games)
• Supervisory experience in a live casino gaming facility required.
• Excellent Customer Service skills.
• Proven ability to lead, train and motivate team members.
• Ability to work independently and use good judgment.
• Excellent communication skills, both oral and written.
• Must be able to multi-task
• Must have computer experience.
• Sound technical understanding of Table Games Internal Controls, policies, procedures, compact requirements and the Employee Handbook.
• Knowledge of and ability to identify various scams and cheating techniques.
• Must be able to maintain confidential information.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity.
• The Employee is regularly required to stand for long periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Operate a computer keyboard and perform duties on the computer.
• Review and comprehend player data and other necessary documentation and observe play of guests.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job the noise level in the work environment is usually moderate to loud. You may be subject to secondhand smoke when in the casino environment.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every team member has the following responsibilities related to compliance with laws and regulations:

• Obtain and maintain a License B with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.