Address
Form of work
SalaryType of Requisition:
Regular Clearance Level Must Currently Possess:
Secret Clearance Level Must Be Able to Obtain:
Secret Suitability:
Public Trust/Other Required:
Job Family:
Systems Administration Job Qualifications:
Skills:
Computer Systems, Microsoft Office, Problem Resolution, Technical Support Certifications:
Experience:
6 + years of related experience US Citizenship Required:
Yes Job Description:
GDIT is seeking a Tier III Support O365 SharePoint Online Admin to help support our DEOS contract. This position is 100% remote.
As a TIER 3 SUPPORT O365 SPO ADMIN, you will:
- Provides technical support via phone and /or email to local and off-site users.
- Analyzes and responds to incidents and determines the level of support required.
- Collaborates with users to diagnose problems, investigate causes, and recommend solutions.
- Resolves issues within the scope specified in specific SLA’s or escalates the calls to the appropriate service level queue for resolution.
- Reviews incidents and incident database to ensure that problems are resolved efficiently.
- Coordinates with internal support staff and/or with vendors to resolve problems.
- Follows up with end users and customers to make sure that incidents are resolved in a timely manner.
- Participates in meeting with support and operations staff and provides feedback on support related issues.
- Provides applies subject matter knowledge to high level analysis, collection, assessment, design, development, modeling, simulation, integration, installation, documentation, and implementation.
- Resolves problems, which require an intimate knowledge of the related technical subject matter.
- Applies principles and methods of the subject matter to specialized solutions. Includes but not limited to: identity management, medical and legal transcription, scientific encoding, environmental, scientific, maintenance and repair processes, business processes, and logistical support activities.
- Processes tickets received from the Tier II support desk to resolution
- Elevate appropriate tickets to Tier IV for resolution
- Design and test capability enhancements for use in MED365
- Collect and prioritize, with the government, enhanced or new features
- Configure the CSO to support user data retention, documentation-marking, redactions, policies, controls, and deduplication of files IAW governance provided. Validate current processes and conduct testing / validation of implementation.
- Support the resolution of and monitor tickets with product vendors in support of the MED365 capability
- Coordinate enhancement capability and schedule with government Project Office/Lead
- Develop plans and strategic communications for announcing capability enhancements and schedule that reflect Contractor planned releases to the capabilities being released into IL5
- Take actions to secure the enhancement for government use
- Coordinate enhancement capability and schedule with government Project Office/Lead
- Support the resolution of and monitor tickets with commercial product vendors in support of the MED365 capability
- Monitor planned future commercial product enhancements in support of MED365
- Problem Resolution Support, providing Problem Request (Break-Fix) support.
- Support assistance for resolution of incidents involving Microsoft products in MED365 and customer environments
- Provide reach back to Microsoft Office365 Microsoft product groups and developers
WHAT YOU’LL NEED TO SUCCEED:
- Education: Bachelors Degree
- Required Experience: 6+ years of related experience
- Required Technical Skills:
- Expertise in developing, maintaining and contributing to technical and process documentation
- Expertise with SharePoint and SharePoint Online.
- Expertise with Office 365 support environment
- Security Clearance Level: Active Secret Clearance
- Preferred Skills: Ability to thrive in a highly collaborative, fast-paced, growth-focused environment
- Location: Remote
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40 Travel Required:
Less than 10% Telecommuting Options:
Remote Work Location:
Any Location / Remote Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
