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SalaryPosition Description
Responsible for network and data integrity of all information stored on the Department’s servers. Managing multiple complex systems, planning, organizing, monitoring, and supporting server operations. Performs Network Administration as needed daily. Works closely with Desktop Support staff and members of ITC to ensure the maximum uptime for the Sheriff’s Office data center. Coordinates and resolves technical issues and works with vendors for server hardware and/or services. Has frequent access to confidential information. Works overtime and participates in an on-call roster as needed.
Duties and Responsibilities include but are not limited to the following:
- Train users on how to utilize their computer systems appropriately.
- Writing instruction manuals for systems.
- Consulting with managers/supervisors and staff to determine what role the systems play in the agency's business model.
- Testing the systems regularly to ensure quality and function.
- Preparing costs and benefits analysis on systems.
- Brainstorming new ways to add more functionality to systems.
- Choosing and configuring the hardware and software of a system. Implement & maintain cloud systems (Microsoft Azure or AWS cloud services).
- Administer the Office365 account structure and creation/maintenance of O365 accounts.
- Assist in the administration of the HCSO Domain infrastructure and maintenance.
- Assist in webserver/database server administration.
- Perform additional duties as required by a supervisor.
Requirements
- High School Diploma or G.E.D.
- 3 years of Microsoft AD/Exchange OR
- o 1 year of Office 365 Support
- 7 years of IT support
- IT Support
- Active Directory
- Microsoft 365
- PowerShell
- Folder Access/permissions
- Database: SQL, Access, Oracle
- Proficient with report writing skills and communicating effectively.
- Strong communication – both written and verbal.
- Excellent written communication with proper grammar, spelling, and punctuation.
- Highly organized and able to compile data for record-keeping purposes.
- Maintain accurate electronic documentation of daily records.
- Excellent time management skills and effective prioritization and scheduling of multiple tasks/initiatives.
- Detail-oriented, self-motivated, and results-oriented.
- Highly proficient in using Microsoft Office Suite ( Word, Excel, Outlook ) and Adobe with the ability to learn new software and become proficient shortly after training.
- Above-average written and verbal communication.
- Interpersonal skills and conflict resolution.
- Use standard word processing and related computer software packages.
- Strong problem-solving and organizational skills.
- Attention to detail, accuracy, and data integrity.
- Exhibit a high level of confidentiality.
- Process a high volume of documents accurately.
- Multi-task and prioritize tasks to meet established deadlines.
- Interact with co-workers in a professional, calm, and composed manner in person, by email, and on the telephone.
- Display flexibility to perform any task assigned by the supervisor with minimal supervision.
- Work the appropriate shift assignments and occasional overtime as required.
- Have an excellent attendance record.
- Be driven and consistently evaluate and improve the efficiency and effectiveness of processes and services.
- Interact with staff, other agencies, employees, and the public in a knowledgeable, effective, proficient, and professional manner.
- Organize, set priorities, and exercise sound independent judgment.
- Establish and maintain effective working relationships in a diverse environment.
- Collaborate and work with various levels of the organization and the public.
- Always exemplify a professional image.
- Plan, prioritize, and balance the work of several projects simultaneously in a fast-paced environment with the ability to meet deadlines.
- Respond to routine inquiries and explain standard policies and procedures to others.
- Perform essential arithmetic functions.
- Demonstrate the ability to be a self-starter, and work well independently and as a team to meet objectives.
- Excellent time management and organizational skills, able to meet deadlines.
- Learn new software and become proficient shortly after training.
- Utilize discretion, and protect and maintain confidential information.
- Maintaining and repairing IT stems include computers, networks, servers, and other hardware.
- Comply with all Civil Service, Department, bureau, division rules, regulations, and standard operating procedures.
Preferences
- Previous experience with Microsoft applications/Domain Administration/Office365 Administration.
- Software: MS Office, MS Visio, MS Project, Adobe Creative Suite, Visual Studio, Loftware, Crystal Reports, Arc GIS, Qvera Interface Engine.
General Information
This is a full-time position
Salary:
- Paid biweekly based on 26 pay periods per year, plus benefits
This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
This role is sedentary, however, the ability to lift and carry up to 10 pounds is necessary to lift files and/or boxes of files, documents, etc.
Position Type and Typical Hours of Work
- This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours may vary based on the business needs of the department.
- Complete the online job application including employment history and education
- Applicant submission of a Job Application does not guarantee an interview
Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.
Due to a high volume of applications positions may close before the advertised closing date if sufficient applications have been received
