Systems Administrator

Systems Administrator

Why Govplace?

Govplace provides U.S federal government customers with the necessary insights to drive technology transformation. Govplace enables visibility and insight to transform, protect, and optimize agency infrastructure. We are a value-added reseller and systems integrator, exclusively focused on providing the public sector with best of breed technologies, services, and solutions. Our approach to designing and implementing secure IT transformation solutions is driven by our dynamic, people-first culture. We possess an expansive portfolio of contracting vehicles to deliver integrated product and service solutions that deliver exceptional mission results covering Cyber Security, Cloud Infrastructure, and Intelligent Performance monitoring.

The success of Govplace is the embodiment of the smart, vibrant, and passionate people within it. Our team creates and brings market-leading, transformative technology solutions to the Federal Government, and our goal is to support them in building an exciting and profitable career by providing opportunities for professional and personal growth, competitive benefits, and work/life balance. The people at Govplace help create the culture, and we hire individuals that will thrive in our environment of innovation, collaboration, intellect, and fun.

About the Role

As a Systems Administrator at Govplace, you will use your technical knowledge and superior customer service skills to deliver exceptional support to internal and external customers. You will engage directly with end users and outsourced solution providers to ensure all proactive and reactive measures are taken to provide systems and services that are secure, reliable, and enable a positive user experience. Your experience will position you as the go-to resource for all internal IT requests. (Remote work is accepted for this position.)

Responsibilities

• Administer, maintain, and optimize infrastructure including servers, networking equipment, and Cloud services.
• Ensure adequate security by implementing best practices, security policies and access controls.
• Monitor system performance and take proactive measures to ensure optimal functionality.
• Provide technical support to end users addressing hardware, software, and network related issues.
• Maintain accurate records of support tickets and resolutions.
• Create and update user friendly documentation for common procedures and training.
• Provide Inventory Management and asset tracking.
• Stay current with security threats and participate in security awareness training initiatives.
• Participate in Change Management practices and effectively communicate risks to leadership.
• Procure, configure, install, and maintain workstation hardware and software applications.
• Implement and maintain security measures, backup procedures, and disaster recovery plans.
• Assist with the design and maintenance of the Govplace solution design center.
• Assist in compliance efforts including ISO, CMMC, and other industry frameworks.
• Obtain Govplace required OEM certifications as needed.

• Other duties and/or projects as assigned.

Requirements

• Bachelor’s Degree in IT or related field; or equivalent combination of education and experience.
• 3+ years of experience in Systems Administration.

• Strong knowledge of Windows operating systems.
• Experience and understanding of wide variety of technologies including (Cloud, Network, and Security).
• Excellent troubleshooting and problem-solving skills.
• At least one of the following certifications: AWS Cloud Practitioner, AWS Solutions Architect, CCNA, MCSE, Microsoft Azure Fundamentals, and have interest and dedication to pursuing additional certifications.
• Demonstrate the following traits/characteristics – humility, drive, initiative, discretion, accountability, and team player spirit.
• Excellent customer service and communication skills.
• This position may be remote with regular travel to the DC/Baltimore/Virginia area.

Work authorization/security clearance requirements

• The ability to obtain a security clearance is required for this role.

Great to Have

• Experience with CMMC and ISO 27001 framework
• Experience in Federal IT support
• Experience supporting Mac devices
• Additional Cloud, Cyber Security, or Infrastructure certifications
• Ability to teach or train small groups.

Govplace is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, age, sex, national origin, sexual orientation, marital status, disability, gender identity, protected veteran status, or any other characteristic protected by federal, state, or local laws.