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Form of workOur company is a fast-growing retail and cultivation business in the cannabis sector. We are seeking a Telecom Engineer to join our team and help us ensure our voice telecom infrastructure is up-to-date and in compliance with our company's standard practices. The ideal candidate should have experience working with multiple vendors' network equipment and installing and troubleshooting it. The ideal candidate should be proficient in performing troubleshooting themselves, raising issues to vendor TAC, and following up through resolution of the issue. They should have experience with troubleshooting network, circuit, and hosted platform issues related to voice and data networks. Additionally, they should be proficient in working with cloud vendors like Azure and AWS, wireless monitoring, and troubleshooting. Experience with call center technology is very important as well.
Responsibilities- Implement, and maintain complex network systems that include multiple vendor's network equipment.
- Perform troubleshooting of network connectivity, performance, and security issues.
- Maintain voice network performance by monitoring, analysis, and performance tuning.
- Being flexible in learning new skills necessary to bring acquisition networks into compliance with our company's standard practices.
- Troubleshooting WAN/LAN circuit issues as it relates to voice.
- Performing initial troubleshooting, raise and manage issues with vendor technical assistance to troubleshoot through resolution of the issue.
- Proficiency in working with cloud vendors like Azure and AWS.
- Own our hosted telecom platforms and ensure consistent service availability in retail, CPG, and traditional corporate environments.
- Familiar with AWS Connect, Omni-Channel, and similar cloud contact center technologies
- Create and interpret packet capture files with tools such as Wireshark.
- Championing documentation and knowledge sharing with peers.
- Understanding project management methodologies and meeting deadlines with minimal day-to-day guidance.
- Participating in on-call rotation and occasional travel to remote sites throughout the continental US.
- Collaboration and teamwork: Work closely with other IT teams and business stakeholders to support voice network requirements, identify issues which would prevent delivery of projects on time and within budget.
- Provide technical support and training: Provide technical support to end users and other IT teams and develop and deliver knowledge base articles for service desk and end users.
- Bachelor's degree or equivalent combination of education, training, and/or experience.
- 3+ years of experience in voice and data network engineering.
- Associate or Professional level certifications from Cisco, Meraki, Fortinet, Azure and/or AWS (CCNA/CCNP/CMNP/NSE 4+/Network+)
- Experience delivering remote support via colleagues/smart hands who are onsite.
- Wireless monitoring and troubleshooting experience.
- Working with Network Management Systems such as Solarwinds or FortiManager.
- Ability to participate in on-call rotation and occasional travel to remote sites throughout the continental US.
- Excellent organizational and multi-tasking skills with commitment to quality work
- Adapts and thrives in a demanding and fast-paced environment.
- Ability to anticipate needs, find alternative solutions and be proactive in achieving desired outcomes.
Additional Requirements
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
- Must possess valid driver's license
- Must be a minimum of 21 years of age
- Must be approved by state badging agency to work in cannabis industry
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